Titles: Business Systems Analyst II
Location: Columbia, SC (Hybrid - 3 days/week onsite)
Duration: 12 Months
C2 Clearence Required

Day to Day:

• The Business Analyst will oversee and manage the workflow for End User Package, Deployment, and Remediation teams across all stages of solution development, testing, and deployment.
• Using data analysis and visualization tools alongside with ServiceNow and the Microsoft M365 suite, they will track progress, identify bottlenecks, and provide actionable insights to improve efficiency.
• The role includes maintaining accurate documentation, gathering and translating requirements, coordinating quality assurance efforts, and delivering clear, timely status updates to stakeholders.
• By leveraging these tools and practices, the Business Analyst ensures transparency, alignment with business objectives, and successful delivery of software products to our customers.

Duties

• Defines customer needs in technical and business contexts.
• Ensure the proposed technical and business solutions meet the customer's objectives for the work effort.
• Provide guidance with planning and prioritization of business support-related activities.
• 30% Elicit and document user requirements to meet a business objective.
• Identify and validate requirements and organize the information into a logical document that is understood by the customer and Information Systems.
• 25% Guide both technical and customer departments in the development of the systems that support the business solution.
• 10% Facilitate the transfer of knowledge about the direction of the business units to others who support them.
• 10% Ensure the accurate deployment of solutions through review of problem logs, assisting with test plans and test matrices, and other analysis activities.
• 10% Provide input on the business direction for system changes.
• 10% Validate the business need for solutions to business problems and process improvements.
• 5% Assist in the development and documentation of training materials.
• Mentor or train less experienced staff.

Team: Small team – this person will make 4. Will work in an area comprised of Security professionals from all levels to Cyber Security professionals.

Work Environment:

• Fast-paced, high demand environment.
• Work is frequently performed against mandated deadlines. Knowledge of when and what to delegate is essential in order to balance multiple high-priority tasks.
• Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.

 Interview: In-person 

Required Skills and Abilities:

• Demonstrated understanding of concepts of the supported business unit. Basic knowledge of standard industry practices.
• Demonstrated knowledge of procedures for the business unit.
• Able to communicate effectively with technical and non-technical audiences, including the ability to express complex technical and business concepts to all management levels, peers, and the business units. Strong teamwork and interpersonal skills.
• Understands how IT affects an organization and is able to link it to business processes.
• Excellent analytical skills.
• Good conceptual skills.
• Able to read and comment on test plans and test matrices, project plans, and scope and design documents.

Required Technologies:

•  Data Analysis and Visualization Tools such as Microsoft Excel, Power BI, Splunk
•  Microsoft M365 suite

Required Software and Other Tools:

• Microsoft Office.
• PowerBI

Required Education: Bachelor's degree in Computer Science, Business Administration, or other job related field. or 4 years of job related work experience or 2 years of job related experience plus an associate’s degree in Computer Science, Business Administration or other job related degree.

Required Work Experience: 4 years of IT business analysis experience.

Nice To Have:
• Service Now / Azure Board experience
• Demonstrated experience with software distribution tools such as SCCM, Intune, or BigFix, including oversight and management of deployment processes.
• Experience working in Agile and DevOps environments, with a strong understanding of iterative development, continuous integration/continuous delivery (CI/CD), and cross-functional team collaboration. 

Preferred Skills and Abilities:

• Conceptual understanding of project management techniques.
• Able to influence and negotiate solutions to business problems.

Preferred Software and Other Tools:

• Visio, MS Project or similar software, data mining using DB2, SQL, and/or other tools.

Preferred Education: Bachelor's degree-in Computer Science, Business Administration, or other job related field or 4 years of job related experience with government business and/or BCBS companies.

Preferred Licenses and Certificates: Certified Business Analysis Professional (CBAP), HIPAA, LOMA.

  
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 35.00/hr.