Title: Property Management Specialist - Level 1 Duration: 1 year Schedule: Monday - Friday, 8:30 AM - 5:00 PM (Occasional evenings and weekends required to support tenant events and building activities) Work Location: Toronto, ON
About the Role: As a Tenant Services Manager, you will oversee tenant services operations for a premier commercial office property while delivering exceptional customer service to tenants and stakeholders. This role is part of the Property Management function and is responsible for supporting building operations, coordinating tenant events, managing vendor relationships, and ensuring a positive tenant experience.
Work Environment: • High-profile commercial office property located in downtown Toronto • Fast-paced tenant services and property management environment • Frequent interaction with tenants, vendors, maintenance teams, housekeeping, and internal stakeholders • Responsible for monitoring building operations and supporting tenant experience initiatives • Must be comfortable working independently and resolving day-to-day operational issues
Team Overview: • Member of the Property Management Team • Oversees 1 direct report • Partners closely with Leasing, Marketing, Maintenance, Housekeeping, Security, and Vendor Partners
Day-to-Day Responsibilities: • Manage day-to-day tenant services operations for a commercial office property • Coordinate tenant events, building activations, and special property functions • Partner with vendors and internal teams to support event planning, setup, execution, and teardown • Oversee vendor performance and ensure service delivery standards are met • Support tenant move-ins and move-outs in partnership with Leasing • Serve as a primary point of contact for tenants and building stakeholders • Coordinate with maintenance, housekeeping, security, and service providers to resolve operational issues • Review vendor invoices, contracts, purchase requests, and related documentation • Participate in contract administration and RFP processes • Monitor property conditions and escalate issues to the appropriate contacts when needed • Identify opportunities to improve tenant experience and operational efficiency • Provide leadership, direction, and support to one direct report
Management Experience Required: • Previous supervisory, management, or team lead experience required • Experience assigning work, managing priorities, and supporting employee development • Comfortable making independent operational decisions with minimal oversight
Required Skills & Experience: • 3+ years of Commercial Property Management experience • Experience supporting tenant services within a commercial office environment • Vendor management and contractor coordination experience • Experience overseeing building operations and service delivery • Experience coordinating tenant events, property activations, or building programs • Strong administrative and organizational skills • Experience reviewing invoices, contracts, and vendor-related documentation • Ability to work independently and manage competing priorities
Software Requirements: • Yardi (Required) • Pulse (Required) • P2P (Required) • Microsoft Office Suite (Outlook, Word, Excel, Teams)
Preferred Qualifications: • Experience supporting Class A commercial office properties is an asset • Experience participating in RFP and vendor sourcing activities • Experience improving operational processes and service delivery • Strong understanding of commercial property management best practices
Soft Skills: • Excellent verbal and written communication skills • Strong customer service and relationship management abilities • Ability to build relationships with tenants, vendors, and internal stakeholders • Strong decision-making and problem-solving skills • Highly organized with exceptional attention to detail • Ability to manage changing priorities in a fast-paced environment
Education Requirements: • High School Diploma or GED required • Additional education in Property Management, Real Estate, Business Administration, or a related field preferred
For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.The pay rate for this position is C$25.80/hr.
