Title:  Operations Officer II
Duration: 6 Months
Location: Toronto ON
Schedule: Mon- Friday, 8:30 AM- 5:00 PM (4 days onsite and one day work from home)
 
Roles and Responsibilities:

• Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology.
• Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met.
• Reports to a Team Manager within the Team Structure
• Positively contribute to the overall customer experience and loyalty index in each interaction.
• Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required.
• Create and/or recognize exceptional customer service through established programs.
• Ensure all required processing and enquiries are fulfilled meeting Service Level Goals.
• Provide subject matter expertise for internal and external partners within defined area.
• Complete assigned tasks accurately & within established standards.
• Actively participate in daily touch points and work distribution Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines.
• Identify areas of risk and escalate as necessary.
• Be knowledgeable and comply with Bank Codes of Conduct.
• Identify, suggest and actively participate in process improvements.
• Understand and apply bank/service centre operating policies and procedures.
• Demonstrate flexibility by adapting to change within business area and unit.
• Adopt new process and technology improvements.
• Ensure necessary due diligence is taken to support the accuracy of all transactions Skills.
• Ability to adhere to strict deadlines and handle high volumes of work.
• Excellent quantitative and analytical skills.
• Excellent organizational and time management skills.
• Ability to work independently, as well as part of a team.
• Self-motivated and goal oriented.
• Ability to adapt to changing policies and procedures.
• Attention to detail is crucial.
• Understanding of MM and FX Products (eg. Options, Foreign Exchange spots and forwards, Money Market deposits and loans)
• Sound knowledge of Microsoft Office, proficiency in Excel is a must, coupled with the ability to learn and apply skills to new software programs.
• Knowledge of Global and WSS platforms would be an asset.

Must have hard skills:

• 2-4 years of banking/ financial institute experience.
• Proficiency in Microsoft 365- Excel, Outlook and Word.
• Transfer/Transactions experience.

Soft Skills:

• Communication skills- written and verbal
• Accuracy and attention to detail
• Analytical skills
• Ability to work independently and adapt to change in technology

Nice-To-Have Skills:

• Excel- Ability to run Macros

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 22.88/hr.