Position Title: Specialist, Scheduling and Cell Logistics
Work Location: Summit, NJ
Assignment Duration: 12 Months
Work Schedule: 8am – 5pm local, 40 hours a week; Overtime and holiday support may be required; Tues, Wed, Thurs on-site
Work Arrangement: Hybrid – minimum 50% on-site; Remote work from home with consistent office setup and internet
Position Summary:

• Responsible for scheduling and monitoring patient treatment schedules for commercial autologous cellular immunotherapy products.

• Acts as the main point of contact for assigned treatment centers regarding patient scheduling.

• Executes day-to-day operations (>= 95% of time); participates in projects and working groups as operations permit.

Background & Context:

• Office-based role with real-time computer/phone work.

• Occasional travel possible, not exceeding 10%. International travel not more than once/year.

Key Responsibilities:

• Act as primary scheduling point of contact for assigned treatment sites

• Create and maintain patient schedules in coordination with treatment and manufacturing sites

• Troubleshoot and develop plans of action for issues throughout the patient journey

• Interact with internal and external stakeholders via phone and email

• Ensure a positive end-to-end customer experience

• Execute exception processes (e.g., product returns, replacements, out-of-spec product)

• Input and maintain transactional data in scheduling system

• Train treatment sites on patient scheduling processes

• Document feedback from customers and partners

• Create and maintain master data in account management system

• Participate in tactical and other meetings

• Facilitate daily operations activities and meetings, including shift turnover

• Provide real-time scheduling portal support to external users

• Lead meetings with commercial matrix teams

• Raise escalations and execute as assigned

• Track account health and provide insights into trends

• Comply with applicable SOPs, work practices, and documentation

• Establish trusted relationships with matrix teams and treatment sites

• Accountable for individual performance

• Execute assigned project and working group tasks

Qualification & Experience:

• Bachelor’s degree or 3 years of work experience

• Preferred background in customer service, call center, patient services/navigator, account management, logistics, or supply chain

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 37.00/hr.