Job Title: Project/Program Manager - II
Location: Onsite (Seattle, WA)
Duration: 04 months
 
Job Description:
This role will lead proactive retention and risk mitigation interventions across client by building and optimizing the customer membership experience. This role is for you if are looking for transformative role change, and if you enjoy Thinking Big, Inventing, Influencing and Delivering Results. This leader will lead the ideation, design, development, and ongoing management of client membership CXs to deliver sustainable and profitable membership retention. This role is inherently cross-functional. You will work closely with engineering, project management, design, finance, legal, business development, customer service, content acquisition, and executive teams to enhance the client member experience. This role will also work closely with country and regional operating teams to address growth opportunities and challenges worldwide.

• Deliver incremental paid membership goals through owning and building new Prime products and CX capabilities
• Scale and deliver the passenger customer experience across Prime worldwide
• Partner closely with Member Growth Tech and other Prime and non-Prime engineering teams to develop scalable capabilities that serve Prime and partner businesses
• Collaborate with multiple internal and external cross-functional stakeholders (BPC, WW teams, Benefit partners, CPX etc.) to influence roadmaps and deliver cross-org impact

 
Basic qualifications

• Bachelor's degree
• 4+ years of product or program management, product marketing, business development or technology experience ,
• Strong analytical and quantitative skills; ability to use data & metrics to back up assumptions, recommendations, drive action
• Proven communication and collaboration skills that enable you to earn trust at all levels; ability to influence
• High degree of organization and ability to manage multiple, competing priorities simultaneously
• Experience in building and improving CX for members, customer facing products/platforms and data products
• Experience with feature delivery and tradeoffs of a product
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience managing technical products or online services

 
Preferred qualifications

• Master's degree
• Experience with membership programs and/or leading the customer growth funnel for a digital business
• Experience with building or operating a high-impact global product for 2+ years, leading senior leadership reviews independently
• Excellent written and verbal communication skills with a proven ability to present in a clear, concise manner to a variety of audiences
• Expertise in making data driven decisions; experience in SQL is a plus
• Direct partnership with engineering teams in a prior role

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 50.00/daily.