Job Title- Support Specialist I
Location- San Francisco, CA  94105
Duration- 2 months, Onsite

• The Support Specialist will review support requests from podcast publishers and address their questions within the stipulated SLA. Specifically, the support specialist will

Key Responsibilities

• Work with the existing CX team to address publisher-related concerns
• Manage communication with the publisher
• Assist the CX team with manual tasks related to new customer onboarding
• Work with the finance team to address payment-related concerns
• Route questions to the appropriate groups within the client
• Ensure the appropriate decision is reached on each request
• Be able to work cross-functionally to communicate problems, solutions, and implementation plans

Job Qualifications

• 03 years’ experience in customer service
• Podcasting knowledge is helpful, but not a must
• Knowledge of Zendesk is a plus, but not a must
• Comfortable handling a high volume of work on a daily basis
• Diligent work ethic
• Strong attention to detail
• Strong personal/integrity
• Self starter and ability to work independently

 

 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $23.00/hr.