Job Title: Operations Manager, Project Management
Duration: 6 Months
Location: Remote (need to work in PST hours)
 
The Community You Will Join:
The client is seeking a diligent and dynamic Operations Manager with a background in business, analytics and project or program management on a contract basis, to become an integral part of the client Scaled Ops team. This specialized team encompasses a broad spectrum of creative and operational disciplines, including vetting operations, copywriting, photography, and video, dedicated to maintaining and promoting the quality of our supply. The team’s primary objective is to ensure the highest level of quality supply on our platform.
 
The Difference You Will Make:
The Operations Manager will work closely with our Education & Quality and Account Managers on the Supply Operations team to synthesize employee survey feedback from our Experiences and Services testing initiatives. The ideal candidate will excel in creating and managing workflows, organizing and synthesizing survey feedback into actionable insights to improve both host and guest satisfaction. The role requires an analytical, operations-focused candidate who can coordinate across multiple cross-functional partners in Account Management, Business Operations, and the Analytics Insights team, to ensure the timely resolution of issues, and contribute to closing feedback loops with hosts. As a part of the ongoing efforts to enhance operational efficiency and customer service, this individual will play a key role in supporting workflow optimization and data-driven decision making. The ideal candidate will be self-driven, detail oriented, and excel in delivering creative solutions despite changing constraints. A collaborative attitude, empathy and a resolute focus are essential qualities.
 
Responsibilities:

• Lead and coordinate operational projects, ensuring milestones, deliverables, and timelines are achieved. Organize and synthesize survey feedback, extracting actionable insights to drive operational and customer-focused improvements
• Design, implement, and optimize workflows and business processes. Maintain clear communication and seamless collaboration between Account Managers, Business Operations, Analytics, and other cross-functional partners
• Manage closing feedback loops with hosts, enhancing engagement and satisfaction.
• Ensure thorough documentation and integration of new processes into team workflows
• Track and report on project progress, using metrics to inform adjustments
• Support operational continuity by managing bug reporting and resolution post-deployment.
• Maintain transparent and accountable records of workflows, decisions, and outcomes.

Requirements & Skills:

• 2-3+ years of direct project management or project coordination experience, ideally within business operations or analytics-focused environments.
• Bachelor’s degree or equivalent required
• Proven experience in driving operational projects from initiation to completion
• Strong analytical skills: ability to synthesize data, identify trends, and create actionable recommendations
• Exceptional organizational skills, including developing systems for time-sensitive work
• Procient with Google Suite; experience with Airtable, SQL, Salesforce CRM, or similar tools is a plus. Expertise in Excel and Google Sheets.
• Ability to work in a fast-paced, deadline-driven setting.
• Excellent prioritization, multitasking, and time management skills
• Strong communication and stakeholder management abilities.
• Collaborative and solution-focused mindset.
• Passion for hospitality and delivering world-class experiences and services to a global audience.  

Experience level:
Intermediate 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 45.00/hr.