Job Title: Manager, North America Brand Operations Location: Hybrid (3 days/week) in San Francisco- Mission Rock (SFCAMR) Duration: 6 months (Possibility of Extension/Conversion)
Job Description: Role Summary:
We are seeking a contractor to help scale North America Brand Management by codifying workflows, enabling partners, and reducing manual friction across high-volume brand review operations. This role focuses on creating clarity, consistency, and continuity so that internal teams, issuing partners, and card manufacturers can operate successfully with less dependence on one-off guidance.
Must have skills:
Strong operations or process-design background in complex, high-volume environments.
Fluent in AI and automation concepts, with the ability to translate ideas into practical improvements.
A true process builder who thrives in ambiguity and simplification.
Clear communicator with strong documentation instincts.
Comfortable partnering with internal and external stakeholders.
Key Responsibilities Card Manufacturer Enablement
Support team with reviews for high-volume card designs and identify opportunities to reimagine our workflows and tooling to improve SLAs.
Design and operationalize a manufacturer enablement plan for ~20 U.S.-based card manufacturers supporting ~25K card designs annually across hundreds of issuers.
Reduce preventable rework by reinforcing Visa brand requirements through clear education.
Business Artifacts & Process Streamlining
Develop durable process documentation and guides for Brand-related workflows and tools.
Translate institutional knowledge into repeatable, self-serve resources that support onboarding, execution, and business continuity.
Identify and document automation and AI opportunities that reduce manual effort and rework.
Partner with Brand SMEs to ensure artifacts reflect real operating conditions and edge cases.
Mailbox & Communications Management
Support evolution of shared mailbox and intake models into structured workflows with routing, prioritization, and response templates.
Build on automation to improve response quality, speed, and consistency.
Ensure internal and external stakeholders receive guidance, decision criteria, and next steps.
Client Management & Guardrails
Help establish guardrails and operating models for managing volume (waivers, rush requests, and exceptions).
Define criteria and workflows to reduce ad hoc decision-making.
Support pricing, prioritization, or policy mechanisms where applicable.
What Success Looks Like:
Card design reviews are being handled consistently with SLAs met across all manufacturers.
End-to-end workflows are clearly documented and enable partners to self-serve.
Operational knowledge no longer lives with individuals, supporting business continuity.
Reduction in repeat questions, manual triage, and unnecessary escalations.
Manufacturer enablement is live and improving submission quality and predictability.
Leadership has visibility into volume drivers, pressure points, guardrails, and efficiency opportunities.
Applicant Notices & Disclaimers
For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's pay range is $65.00/hr - $70.00/hr.
