Title: Collections Agent III
Duration: 1 year
Schedule: Monday to Thursday, 11 am-9 pm (Atlantic time), off Friday and Saturday, 9-5 Atlantic time
Work Location: - Saint John, New Brunswick (Hybrid – Monday to Thursday in office and work from home on Saturday)

Overview:

• Provides service and/or sales support on a broad range of banking products and/or solutions to existing / prospective Bank's customers and/or partners.
• This role contributes to the growth of the business by developing and deepening new/existing relationships.

Responsibilities:
CUSTOMER:

• Provide courteous, efficient, and professional customer service to ensure inquiries, sales, and/or issues are managed promptly and effectively under all conditions
• Engage customers / partners in conversation to understand and meet their current and future products and service needs by proactively providing them with information / guidance
• Offer comprehensive product knowledge and/or guidance as it relates to their respective business area
• Ensure customer/partner problems are handled appropriately the first time, escalating issues when necessary
• May identify cross-sell opportunities and/or refer customers/partners to internal Bank partners
• Expected to meet the needs of customers/partners by offering advice/guidance based on their total financial situation and possessing a thorough knowledge of customer/partner life cycle needs Identify cross-sell opportunities and/or refer customers/partners to internal Bank partners

SHAREHOLDER:

• Contribute to the achievement of business objectives by identifying sales opportunities and referrals, enabling business growth
• Promote full suite of products, sales, services and banking capabilities Understand and apply operating policies and procedures
• Contribute to business objectives for Operational Excellence Support the timely and accurate completion of business processes and procedures
• Escalate non-standard or high-risk transactions / activities as necessary
• Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations
• Support and participate in process improvement opportunities
• Ensure necessary due diligence to support the accuracy of all customer transactions / activities
• Be knowledgeable of and comply with Bank Code of Conduct

Skills:

• Verbal and written communication skills, customer service and negotiation skills.
• Ability to work independently and manage one’s time.
• Ability to accurately document and record customer/client information.
• Knowledge of federal, state, and company policies, procedures and regulations as related to collections.
• Previous experience with computer applications, such as Microsoft Word, and any other related collections software a plus. required.
• 2-4 years financial and/or customer service experience required.

MUST-HAVE Hard Skills:

• Great communication
• MS suite
• Bilingual – French and English

SOFT SKILLS:

• Attention to detail

NICE-TO-HAVE

• Previous Banking Experience

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.The pay rate for this position is $21.32/hr.