Position Title:  Collections Agent III
Duration:  12 Months
Working Location: New Brunswick E2J 2C4
Schedule: Monday to Thursday, 11 am-9 pm (off Friday) and Saturday, 9-5. Monday to Thursday in the office and work from home on Saturday
Training Period: 2-4 weeks

Job Description:

• Provide courteous, efficient, and professional customer service to ensure inquiries, sales, and/or issues are managed promptly and effectively under all conditions.
• Engage customers/partners in conversation to understand and meet their current and future product and service needs by proactively providing them with information/guidance.
• Offer comprehensive product knowledge and/or guidance as it relates to their respective business area
• Ensure customer/partner problems are handled appropriately the first time, escalating issues when necessary
• May identify cross-sell opportunities and/or refer customers/partners to internal Bank partners
• Expected to meet the needs of customers/partners by offering advice/guidance based on their total financial situation and possessing a thorough knowledge of customer/partner life cycle needs
• Identify cross-sell opportunities and/or refer customers/partners to internal Bank partners SHAREHOLDER
• Contribute to the achievement of business objectives by identifying sales opportunities and referrals, enabling business growth
• Promote a full suite of products, sales, services, and banking capabilities
• Understand and apply operating policies and procedures
• Contribute to business objectives for Operational Excellence
• Support the timely and accurate completion of business processes and procedures
• Escalate non-standard or high-risk transactions/activities as necessary.
• Ensure documentation that is prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations
• Support and participate in process improvement opportunities
• Ensure necessary due diligence to support the accuracy of all customer transactions/activities

 
Requirements:

• Bilingual – French and English
• Great communication
• MS suite
• Overall Experience: 2-4 years

Soft Skills:

• Attention to detail

Nice-To-Have

• Previous Banking Experience
• Any post-secondary education would be an asset

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 21.33/hr.