Desktop Support Technician II
Spectraforce
Rutland, Vermont
16 days ago
Job Description
Title: Desktop Support Technician II
Location: Rutland VT 05759
Duration: 3 months (Temp to Perm)
Shift Hrs: M-F 9-6 (can be flexible as early as 7-4) / No OT unless approved by the customer / No afterhours
Pay rate : $23/hr on W2
Notes :
2.) Candidate must have a deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well.
3.) Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems. Having experience supporting applications related to engineering, manufacturing, and logistics is a plus
4.) Soft Skills is a must for this role. Candidate must have the ability to work with strong personalities. Coachable, Team Player able to meet customer expectations regularly and respond well to feedback from leadership.
5.) Candidate must have an understanding or work experience of server and network support within an enterprise to provide Smart hands / feet support.
6.) Dependability: both to get work done independently, and for attendance for availability to work scheduled hours. Trusted to work proactively is a key attribute given limited site IT Leadership.
Tell us about the type of personality which performs best in your team, given the overall environment, and workplace dynamicsEnergetic, Professional, heads-down, social, and process driven.
?
What should the candidates expect during your Interview process? (Phone screen? In-person? Both?) Interview Process:
1) Phone screening
2) Customer meet on site or Microsoft Teams Video call
About Us: SPECTRAFORCE is one of the fastest-growing workforce solutions firms in the United States. As a diversity-owned business, we place human connection at the heart of everything we do, building strong relationships with both clients and candidates to fill roles successfully. Our teams in North and Central America and India serve more than 150 Fortune clients globally, leveraging custom AI technology to provide direct hire, executive search, nearshoring, offshoring, and project staffing solutions.
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $23.00/hr.
Location: Rutland VT 05759
Duration: 3 months (Temp to Perm)
Shift Hrs: M-F 9-6 (can be flexible as early as 7-4) / No OT unless approved by the customer / No afterhours
Pay rate : $23/hr on W2
Notes :
- PC/laptop Deskside | Break/Fix Support | PC Refresh | Smart Hands | non-standard image
- Candidates should be willing to accept up to $23 per hour if converted to employee depending on experience and performance.
- How many overall years of experience should this person have? 2 preferred but may have less with IT school background.
- Do they need any specific certifications or education? No special certs / HD diploma or equivalent
- How many miles per day will the contractor be driving? Only driving will be to the site.
- What radius range should candidates be located from the job location? someone within 30 min if possible. May be able to go up to 45
- Be able to account for work using visual task board, Service-now Ticket System, and during regular team stand up meetings.
- Repair, test, image and clean PC’s, laptop, monitors, printers, and other related hardware.
- Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.
- Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes.
- Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
- Assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment.
- Perform backup, recovery, and security procedures both planned or during emergency.
- Follow established procedures to detect, diagnose, and accurately report outage of critical site applications.
- Assist with diagnoses of network hardware and performance problems.
- Perform approved installation, configuration, and maintenance of physical network.
- Perform network system administration task both planned or during emergency.
- Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customers site.
- Back up and burn end user data.
- Assist in developing and documenting improvements to current processes.
- Assist other coworkers in resolution of end users’ technical issues across the program.
- Assist Site Leader in the execution of established processes and escalations.
- Ability to handle multiple projects.
- Experience working in enterprise environment.
- Candidates should have 3 – 5 years’ experience supporting PC Hardware and software.
- Basic network troubleshooting plus comfortability to act as smart hands for infrastructure issues required.
- Ideally, they would have experience support an engineering and/or manufacturing enterprise environment.
2.) Candidate must have a deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well.
3.) Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems. Having experience supporting applications related to engineering, manufacturing, and logistics is a plus
4.) Soft Skills is a must for this role. Candidate must have the ability to work with strong personalities. Coachable, Team Player able to meet customer expectations regularly and respond well to feedback from leadership.
5.) Candidate must have an understanding or work experience of server and network support within an enterprise to provide Smart hands / feet support.
6.) Dependability: both to get work done independently, and for attendance for availability to work scheduled hours. Trusted to work proactively is a key attribute given limited site IT Leadership.
Tell us about the type of personality which performs best in your team, given the overall environment, and workplace dynamicsEnergetic, Professional, heads-down, social, and process driven.
?
What should the candidates expect during your Interview process? (Phone screen? In-person? Both?) Interview Process:
1) Phone screening
2) Customer meet on site or Microsoft Teams Video call
About Us: SPECTRAFORCE is one of the fastest-growing workforce solutions firms in the United States. As a diversity-owned business, we place human connection at the heart of everything we do, building strong relationships with both clients and candidates to fill roles successfully. Our teams in North and Central America and India serve more than 150 Fortune clients globally, leveraging custom AI technology to provide direct hire, executive search, nearshoring, offshoring, and project staffing solutions.
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.
Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $23.00/hr.