Service Dispatcher
Spectraforce
Roseville, Minnesota
3 hours ago
Job Description
Job Title - Service Dispatcher
Duration: 6 Months
Location: Arden Hills MN, 55112
Onsite/Hybrid: Onsite
Summary:
The Service Dispatcher is responsible for coordinating and scheduling service calls, assigning technicians, and ensuring timely response to customer and operational needs. This role serves as a central communication point between customers, field technicians, and internal teams to support efficient service delivery and high customer satisfaction.
Key Responsibilities
• Receive, review, and prioritize incoming service requests.
• Schedule and dispatch technicians based on urgency, location, skill set, and availability.
• Monitor technician schedules and adjust assignments as needed throughout the day.
• Maintain regular communication with technicians, customers, and internal stakeholders regarding appointment status and updates.
• Create and manage work orders in dispatching or service management systems.
• Track service completion, job progress, and response times.
• Escalate urgent service issues or scheduling conflicts to management when needed.
• Ensure accurate documentation of customer information, service details, and dispatch activity.
• Support coordination of emergency, preventive maintenance, and follow-up service calls.
• Assist with reporting, service metrics, and administrative tasks related to dispatch operations.
Required Qualifications
• High school diploma or equivalent required; associate degree preferred.
• Previous experience in dispatching, scheduling, customer service, or service coordination preferred.
• Strong organizational and multitasking skills in a fast-paced environment.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office and dispatch, scheduling, or CRM software.
• Ability to problem-solve quickly and make sound decisions under pressure.
• Strong attention to detail and accuracy.
• Ability to work independently and collaboratively with cross-functional teams.
Preferred Qualifications
• Experience in HVAC, field service, logistics, or related service operations.
• Familiarity with service management systems, ERP platforms, or technician scheduling tools.
• Knowledge of geographic routing and service territory planning.
• Experience handling high-volume call or service request environments.
Key Competencies
• Customer focus
• Time management
• Coordination and prioritization
• Communication
• Problem-solving
• Adaptability
• Teamwork
• Attention to detail
Working Conditions
• Primarily office-based or call-center environment.
• May require extended hours, rotating shifts, or on-call support depending on business needs.
• Frequent use of phone, computer, and scheduling systems.
Overtime:
• Expected overtime of approximately 5 hours per week.
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 20.00/hr.
Duration: 6 Months
Location: Arden Hills MN, 55112
Onsite/Hybrid: Onsite
Summary:
The Service Dispatcher is responsible for coordinating and scheduling service calls, assigning technicians, and ensuring timely response to customer and operational needs. This role serves as a central communication point between customers, field technicians, and internal teams to support efficient service delivery and high customer satisfaction.
Key Responsibilities
• Receive, review, and prioritize incoming service requests.
• Schedule and dispatch technicians based on urgency, location, skill set, and availability.
• Monitor technician schedules and adjust assignments as needed throughout the day.
• Maintain regular communication with technicians, customers, and internal stakeholders regarding appointment status and updates.
• Create and manage work orders in dispatching or service management systems.
• Track service completion, job progress, and response times.
• Escalate urgent service issues or scheduling conflicts to management when needed.
• Ensure accurate documentation of customer information, service details, and dispatch activity.
• Support coordination of emergency, preventive maintenance, and follow-up service calls.
• Assist with reporting, service metrics, and administrative tasks related to dispatch operations.
Required Qualifications
• High school diploma or equivalent required; associate degree preferred.
• Previous experience in dispatching, scheduling, customer service, or service coordination preferred.
• Strong organizational and multitasking skills in a fast-paced environment.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office and dispatch, scheduling, or CRM software.
• Ability to problem-solve quickly and make sound decisions under pressure.
• Strong attention to detail and accuracy.
• Ability to work independently and collaboratively with cross-functional teams.
Preferred Qualifications
• Experience in HVAC, field service, logistics, or related service operations.
• Familiarity with service management systems, ERP platforms, or technician scheduling tools.
• Knowledge of geographic routing and service territory planning.
• Experience handling high-volume call or service request environments.
Key Competencies
• Customer focus
• Time management
• Coordination and prioritization
• Communication
• Problem-solving
• Adaptability
• Teamwork
• Attention to detail
Working Conditions
• Primarily office-based or call-center environment.
• May require extended hours, rotating shifts, or on-call support depending on business needs.
• Frequent use of phone, computer, and scheduling systems.
Overtime:
• Expected overtime of approximately 5 hours per week.
Applicant Notices & Disclaimers
- For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 20.00/hr.