Support Engineer II
Spectraforce
Renton, Washington
20 hours ago
Job Description
Job Title: Support Engineer II
Location: Renton, WA (Onsite – Must be Flexible to Move Between Sites)
Duration: 3 Months (Possible Extension or Conversion)
About the Role
Client’s IT Support team is the first point of contact for technical assistance for Client Corporate employees worldwide. As a Support Engineer II, you will provide high-quality customer service, troubleshoot technical issues, and ensure efficient resolution of IT problems in a fast-paced environment. This role requires flexibility to work onsite across various client locations.
Key Responsibilities
Why Join
This is an excellent opportunity to gain hands-on experience supporting diverse teams across a large global technology organization. You’ll develop deep technical troubleshooting skills while working in one of the most innovative corporate environments in the world.
Basic Qualifications
Preferred Qualifications
Top 3 Must-Have Skills
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 30.00/hr.
Location: Renton, WA (Onsite – Must be Flexible to Move Between Sites)
Duration: 3 Months (Possible Extension or Conversion)
About the Role
Client’s IT Support team is the first point of contact for technical assistance for Client Corporate employees worldwide. As a Support Engineer II, you will provide high-quality customer service, troubleshoot technical issues, and ensure efficient resolution of IT problems in a fast-paced environment. This role requires flexibility to work onsite across various client locations.
Key Responsibilities
- Provide technical support for Client corporate users via chat, phone, email, and ticketing system.
- Diagnose, troubleshoot, and resolve end-user computing issues (Windows, Mac, and Linux).
- Document support activities accurately and in a timely manner.
- Inform users about repair needs and ensure satisfaction with completed work.
- Follow standard operating procedures (SOPs) and knowledge management practices.
- Maintain up-to-date knowledge of IT policies and technologies.
- Assist in triaging and escalating system or network outages to minimize downtime.
- Provide remote and onsite support for conferencing systems and AV equipment.
- Adhere to shift schedules, attendance, and quality standards.
- Be willing to work flexible shifts, including weekends or holidays if required.
Why Join
This is an excellent opportunity to gain hands-on experience supporting diverse teams across a large global technology organization. You’ll develop deep technical troubleshooting skills while working in one of the most innovative corporate environments in the world.
Basic Qualifications
- 2+ years of experience providing technical support in a corporate environment.
- Experience supporting Windows, Mac, and/or Linux operating systems.
- High school diploma or equivalent (Associate degree in Computer Science or related field preferred).
- Strong verbal communication skills for technical and non-technical audiences.
- Ability to work independently and collaboratively in a team setting.
- Strong multitasking and problem-solving abilities.
Preferred Qualifications
- Bachelor’s degree in Computer Science or IT-related field.
- Microsoft certifications (MCSE, MCITP) or ITIL Foundation certification.
- Advanced Linux system administration or troubleshooting skills.
- Ability to simplify and explain complex IT concepts.
Top 3 Must-Have Skills
- 2+ years of experience supporting Windows, Mac, and/or Linux systems.
- 2+ years of experience in a helpdesk or deskside support environment.
- Strong communication and troubleshooting skills.
Applicant Notices & Disclaimers
- For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 30.00/hr.