Location: San Juan, PR

Job Summary:

We are seeking a motivated and detail-oriented Customer Service Representative to handle inbound and outbound calls, providing accurate information to customers. This role requires strong communication, organizational, and problem-solving skills, as well as the ability to work with various computer systems and databases.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally.
• Provide accurate and timely information using available resources and databases.
• Follow detailed instructions and standard procedures.
• Use multiple systems and platforms (e.g., Windows, DOS, Mainframe) effectively.
• Maintain high-quality voice communication and a customer-focused attitude.
• Organize and manage calls with speed and accuracy.

Required Skills & Qualifications:

• 0–3 years of experience in a customer service or call center environment.
• Ability to demonstrate patience, empathy, and tact in customer interactions.
• Strong problem-solving and multitasking abilities.
• Good organizational and time management skills.
• Comfortable learning new systems and procedures.
• Experience working with complex computer applications and resource materials.

Additional Information:

• Previous experience may be preferred but is not required.
• Skills-based hiring enabled.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 15.00/hr.