Location: Arecibo, PR Pay Rate: $12.00 per hour Shift: Administrative hours (8:00 AM–5:00 PM; during Daylight Saving Time, 9:00 AM–6:00 PM).
Summary: Under general supervision, provides sales order and/or inventory management support to the sales force, hospitals, clinics and physicians. Fills customer orders and/or provides inventory support for products and services accurately, expeditiously, and under special circumstances
Responsibilities:
The role requires expert-level written and verbal English communication skills.
The primary responsibility is to manage a high volume of MRI-related inquiries regarding the MRI compatibility of the companies Cardiac Rhythm Management (CRM) products.
Calls are received from a diverse customer base, including nurses, MRI technologists, physicians, sales representatives, and patients. The individual must be able to communicate technical information clearly, professionally, and accurately across all customer groups.
Requirements:
High School diploma or other specialized training/equivalent related experience. Associate Degree in a business administration related curriculum, plus experience in the biotech, bio-instruments or medical devices industries.
Minimum of 6 months of demonstrated experience in a customer service or call center related environment.
Able to manage a high-volume call workload, handling approximately 50 calls per day.
Demonstrated advanced competence in English spelling, grammar and punctuation.
Requires a demonstrated knowledge of the practices and procedures of the function, company products, policies and programs.
Organizational skills, attentiveness to details.
Applicant Notices & Disclaimers
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.The pay rate for this position is $12.00/hr.
