Title: Process Engineer III
Duration: 12 months
Location: Portsmouth NH, 03801

Description:

• The Infrastructure Engineer is responsible for planning and designing the services and solutions in collaboration with the service provider and mapping the business requirements to systems/technical requirements to ensure they are in line with Standards, Architecture, quality and security requirements.
• A focus of the role will be IT Infrastructure in the OT context (shopfloor, building management systems, laboratory systems, etc.).
• This position operates within the IT Infrastructure function and serves as a technical engineer spanning various infrastructure domains.
• As a member of the Global Infrastructure team, this role offers support to all sites.
• The position ensures service provider quality by managing relevant services through definition of KPIs, SLAs and associated measurements and reporting.
• Furthermore the role holder ensures that good IT practices, including good Documentation practices, IT security and change management practices are constantly adhered to.

Skills:

• Strong customer service ethic.
• Can drive cultural and technological disruption.
• Ability to perform cross technical Root cause analysis and define associated measures.
• Able to work independently and make educated decisions to provide quick solutions to problems.
• Ability to prioritize and quickly resolve issues.
• Excellent analytical and problem-solving skills.
• Effective prioritization and project management skills.
• Ability to anticipate risks and devise solutions in the moment.
• Deep technical infrastructure knowledge.
• Understand ITIL model and metrics for Service Delivery.
• Communication and stakeholder management skills.
• Fluent in English.
• University degree actual or working style.
• Ability to define, select, implement and manage standards and associated services.
• Ability to manage service provider, including definition of KPIs, measuring service quality and outcomes.
• Ability to contribute to architecture blueprints, in e.g. the OT area.
• Ability to contribute to appropriate documentation, including e.g. processes, configuration documents, designs.
• Hands on experience in multiple technologies and infrastructure areas, such as:
  o Defining service and technical solution requirements.
  o Cisco switches and Wireless controllers.
  o Hypervisors, such as Vsphere and AHV.
  o Infrastructure and testing as a Code knowledge highly desired (e.g. Kubernetes, Docker, Podman).
  o Senior Linux knowledge is highly desired.
  o Senior Windows Server knowledge is a must.
  o Automation of infrastructure tasks.
  o Active Directory.
  o Backup technologies, ideally Veeam and Acronis.
  o Disaster recovery.
  o PowerShell/Bash skills.
  o Basic Citrix and Windows Remote Desktop Services skills.
  o Storage and File services.
  o Database knowledge is highly desired.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 27.51/hr.