This position serves as the first point of contact for employees requesting a job accommodation in support of a qualifying disability that might be limiting their ability to perform the essential functions of the job.
Helps employees regarding accommodation requests of simple to moderately complex scope.
Assesses and helps triage the requests and provide guidance to employees while ensuring a frustration-free experience.
The individual in this role will have exceptional communication and organizational skills.
Superior attention to detail, ability to prioritize in a fast-paced environment, strong analytical and critical thinking skills, along with the customer service focus that employees expect at The Client.
Principal Duties & Responsibilities: (List essential functions of the job and approx. percentage of time spent on each activity; describe what must be accomplished, not how it must be done)
40% Under general supervision, responds to new requests for accommodation and customer service needs within required time frames.
Generates and provides "Request for Accommodation" application forms and required notices for basic and moderately complex cases.
Helps to assess an employee’s return-to-work feasibility to better help our customers understand if an employee has any return-to-work potential.
In collaboration with the team, assesses employees for return-to-work potential which includes an overview of the accommodation process, roles and responsibilities and timelines associated with the process.
Assesses preliminary information to determine the potential existence of a qualifying disability and confer with core Disability Management Resources Staff should questions arise.
35% Participate in an interdisciplinary team approach to help our customers when they face the determination of employee separation or leave as an accommodation.
Following stablished guidelines, provides customers with a prognosis for RTW and makes accommodation suggestions.
Creates and maintains accurate, timely, and compliant case records in client case management system.
Tracks all accommodation requests.
15% Collaborates with medical, return to work, legal and absence management personnel as needed.
Escalates moderate and complex issues and cases.
Has proficient understanding of use of all applicable company Information systems.
10% Other duties as assigned.
Must Haves:
Need to have at least 1 year of ADA experience.
Need 3+ years of experience and can hit the ground running.
Outlook, Microsoft Suite, Teams experience.
Professional and strong polished communication.
Attention and quality to detail.
Critical thinking, good judgement and independent thinker.
Applicant Notices & Disclaimers
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position's pay range is $26.36/hr - $27.36/hr.
