Specialist Customer Service
Spectraforce
Plano, Texas
3 hours ago
Job Description
Position Title: Portal Operations & Customer Support Coordinator
Work Location: 6600 Pinecrest, Plano, TX, 75024
Assignment Duration: 4+ months
Work Arrangement: Mon – Friday (8:00 AM- 5:00 PM)
Position Summary
The Portal Operations & Customer Support Coordinator is responsible for supporting the administration, onboarding, training, and ongoing customer support for the company's provider portal platform This role serves as a primary point of contact for portal-related inquiries, manages shared support inboxes, assists with account setup and maintenance, and helps ensure customers receive timely and effective support The position also supports customer education efforts, training material updates, and communication regarding portal enhancements and system updates
Key Responsibilities
Portal Administration & Account Management
Documentation & Communications
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position's pay range is $18.52/hr - $20.16/hr.
Work Location: 6600 Pinecrest, Plano, TX, 75024
Assignment Duration: 4+ months
Work Arrangement: Mon – Friday (8:00 AM- 5:00 PM)
Position Summary
The Portal Operations & Customer Support Coordinator is responsible for supporting the administration, onboarding, training, and ongoing customer support for the company's provider portal platform This role serves as a primary point of contact for portal-related inquiries, manages shared support inboxes, assists with account setup and maintenance, and helps ensure customers receive timely and effective support The position also supports customer education efforts, training material updates, and communication regarding portal enhancements and system updates
Key Responsibilities
Portal Administration & Account Management
- Manage portal enrollment and onboarding activities, including processing
- enrollment requests and required documentation
- Configure and maintain user accounts and permissions within the portal platform
- Review and validate physician delegation forms and other required onboarding documentation
- Monitor account setup requests to ensure timely completion and adherence to established procedures
- Maintain accurate records of portal users, access requests, and account changes
- Manage and prioritize requests received through shared portal support email inboxes
- Provide first-level technical support to customers experiencing portal-related issues
- Troubleshot user access, navigation, and functionality concerns
- Escalate complex technical issues to IT and track resolution through completion
- Maintain a high level of customer service and ensure prompt responses to customer inquiries
- Support customer onboarding and education efforts through training calls, and follow-up support
- Assist in scheduling and coordinating customer training sessions
- Help customers understand portal functionality and best practices
- Serve as a resource for customers adopting new portal features and enhancements
Documentation & Communications
- Update and maintain training documents, FAQs, and other customer-facing resources
- Assist in developing training decks and educational materials
- Draft customer communications regarding portal updates, enhancements, and process changes
Applicant Notices & Disclaimers
- For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position's pay range is $18.52/hr - $20.16/hr.