Title- Product Manager I Location- Pittsburgh, PA Duration- 5 Months
The candidate should demonstrate:
Strong Digital Product Management experience, preferably within B2B eCommerce or SaaS environments.
Experience managing digital products from opportunity identification and discovery through development, launch, measurement, and optimization.
Strong eCommerce product management capability, including understanding of customer journeys, conversion, merchandising, promotions, and pricing experiences
Role Scope:
Assess existing digital product opportunities, customer experience challenges, and business priorities across fishersci.com.
Identify and implement capabilities that improve merchandising opportunities and increase promotional engagement. Gather and incorporate voice-of-the-customer insights to inform product priorities and digital experience improvements.
Partner with business stakeholders to understand pricing strategies and support clear and effective presentation of pricing on the fishersci.com platform.
Identify and prioritize opportunities to improve the overall digital customer experience.
Translate identified opportunities into a clear product roadmap comprising prioritized strategies, initiatives, and delivery activities. Apply quantitative and qualitative measures to support prioritization and investment decisions. Develop clear product requirements, user stories, and acceptance criteria to enable effective execution by Engineering, UX, and other cross-functional teams. Work closely with Engineering teams to ensure product requirements, desired outcomes, and product vision are clearly understood and accurately implemented. Collaborate with UX teams and apply design-thinking principles to support development of customer-centered digital experiences. Define and support delivery of Minimum Viable Products (MVPs), followed by rapid iteration and optimization based on data, customer feedback, and experimentation. Partner with Analytics and Experimentation teams to measure product performance, identify improvement opportunities, and optimize conversion and customer experience.
Use A/B testing, multivariate testing, or other experimentation approaches where appropriate to validate changes and improve conversion funnels.
Monitor relevant product and customer experience metrics to identify performance trends and opportunities requiring action.
Convert data, insights, and customer feedback into actionable recommendations for experience improvements, process enhancements, and efficiency gains.
Drive alignment across a broad, cross-functional, and globally distributed group of stakeholders.
Provide clear product prioritization and decision-making where competing customer, commercial, technical, and delivery priorities exist.
Support effective product delivery across device types and ensure experiences are appropriately considered across relevant digital channels.
Maintain appropriate product documentation, decision records, priorities, and delivery status throughout the engagement.
Provide effective handover of product roadmaps, outstanding priorities, performance insights, recommendations, and relevant documentation at the conclusion of the project.
Deliverables Prioritized digital product roadmap.
Defined and prioritized customer experience improvement opportunities.
Product backlog with documented requirements and acceptance criteria.
Recommendations relating to merchandising, promotions, pricing, and customer experience. MVP definitions and delivery priorities. Customer insight and voice-of-the-customer findings.
Product performance measures and KPI tracking.
Experimentation and optimization recommendations. A/B or multivariate test hypotheses and associated product recommendations.
Product performance and optimization reviews.
Stakeholder alignment and product decision documentation. End-of-engagement roadmap, recommendations, and handover documentation.
Key Skills:
Strong Digital Product Management experience, preferably within B2B eCommerce or SaaS environments.
Experience managing digital products from opportunity identification and discovery through development, launch, measurement, and optimization. Strong eCommerce product management capability, including under
Expectations from this role: Manages the product throughout the Product Lifecycle under guidance from Product Manager II to enable the delivery of great products 1. Develop the core positioning and messaging for the product 2. Defines the Product Roadmap 3. Ensure product requirements and user stories are clearly understood from the customer discovery process 4. Ensures the product and customer requirements are gathered and prioritized 5. Enables research and plans the product-line strategy 6. Sets and tracks clear Product Success goals 7. Ensure the execution of their product development in collaboration with engineering 8. Adherence to the best practices and standards; provide periodic status updates 9. Perform product demos to customers 10. Influence and improve customer satisfaction 11. Set OKRs for self/team and also provide feedback to the goals of team membersTypical performance measures: 13. Outcome accounting performance a. Number of Customer Activations b. Number of Customer Retentions c. TCV of Customer Revenue d. Product growth 14. Achievement of revenue targets 15. Adherence to project schedule and timelines 16. Number of domain certification and product certifications 17. Personal achievement of quarterly/yearly objectives (OKR, Assignments, HIG, Stretch goals) Performance Areas: 7. Plan to develop great products: a. Set quality product goals and key initiatives to meet the same b. Create and manage a product roadmap based on delivering value outcomes c. Write high quality user stories d. Facilitate the collection and prioritization of roadmap inputs and manage a living roadmap e. Conduct Product and Release Planning sessions with cross-functional teams 8. Design to deliver great customer experience: a. Design customer-centric experiences throughout the customer decision journey b. Define user experience (e.g. wire framing, journey maps), partnering with product designers c. Write great user stories by capturing and translating customer stories into product features that deliver value and delights users 9. Research the market to ensure an unfair advantage a. Understand market trends, partner ecosystems, and competitive strategies b. Understand users, the marketplace, the competition and future trends for the domain or type of system being developed through customer and market research, competitive analysis, and rapidly acquiring domain expertise c. Define and articulate unique product and business differentiation 10. Manage business to go to and win in the markets a. Set goals and establish and manage to KPIs for product success (OKRs, Pirate Metrics, etc.) b. Protect assets and mitigate risks employing IP knowledge 11. Manage great people a. Lead teams, communicate with diverse groups, and influence change throughout the organization b. Set a vision of what s/he wishes to build and motivate the engineering team to deliver the vision c. Prioritize, delegate, influence, persuade, resolve 12. Use great technology a. Deep understanding and usage of tech stacks b. Use scrum / agile proficiency (backed up by CSPO / CSM certifications) to deliver projects c. Employ great technology in product management by diving deep into technology trends and architectures 13. Employ great methods in product management a. Understand different product management and development approaches b. Understand product usage models
Skill Examples: 1. Develop the core positioning and messaging for the product 2. Perform product demos to customers 3. Creates user stories 4. Manages product pipeline effectively 5. Defines user experience, to be incorporated into the User Design 6. Creates market, customer, and competition research based on understanding of market trends, partner ecosystems, and competitive strategies 7. Creates business cases and business models including revenue modeling, cost management, SaaS models, outcome-based models 8. Creates and manages a great team and stakeholders, with proven ability to influence cross-functional teams without formal authority 9. Leverages great technology in product management by diving deep into technology trends and architectures 10. Motivates team to build and deliver great products Knowledge Examples: 9. Domain / Industry Knowledge: Working knowledge of standard business processes within the relevant industry vertical, customer business domain 10. Technology Trends Knowledge: Demonstrates broad knowledge of technology trends related to multiple inter-related technologies 11. Expert at customer discovery 12. Proficient in user story writing 13. Proficient in product pipeline management 14. Expertise in user experience design 15. Knowledge of market trends, partner ecosystems, and competitive strategies 16. Expertise in people management 17. Knowledge of technology trends and architectures
Applicant Notices & Disclaimers
For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position's pay range is $49.00/hr - $49.33/hr.
