Job Title- Technical Support- Mid-level
Location- Phoenix, AZ, Austin, TX, Westlake, TX
Duration- 12 months
Schedule- Hybrid (Mon, Wed, Thurs onsite)
 
Job Description-
 
The candidate must be able to interact with all levels of technical and managerial staff and will have proven leadership abilities and display excellent skills in understanding problem determination and service restoration.

• Excellent written and verbal communication skills are keys to success in this role as this position will have regular interaction with various support groups, end-users and management as well as responsibility to document processes and procedures.
• Another key success factor for this candidate is building skills in co-workers through cross-training and mentoring, taking every interaction as an opportunity to learn or teach. Demonstrated ability to resolve business and service impacting problems while evaluating all alternatives and consulting with other senior technical leaders of the organization is required.
• Must have strong verbal and written communication skills for technical presentations, product demonstrations, answering technical questions, and customer follow-up.
• Ability to work independently as well as effectively cooperate well with others
• Excellent at gauging customer impact and escalate with the appropriate sense of urgency. Must have the ability to work in a fast-paced environment and possess strong written and verbal communication skills.

 
Required Skills:

• Control-M Experience a must.
• Minimum of 3 - 5 years directly related experience.
• Experience in JES/SDSF, ISPF, JCL, CA-ESP, CA11, Control-M, NAS, SA level knowledge of UNIX / LINUX / Windows environments, Formula and file transfers (NDM, FTP, SFTP, PGP/FTP, NFS).

 
Additional Skill Areas: Problem Solving, Presenting Technical Information, Process Improvement, SQL knowledge, Understanding of Database infrastructure, Network Communication, SSL, LDAP, Hadoop (Big Data) FTP Virtual Machines Oracle, MS-SQL Server, PostgreSQL Databases Understanding of Backup and Recovery High Availability/Disaster Recovery Unix and Microsoft Windows Clusters Ability to read debug logs Unix Shell Scripting PERL knowledge.
 
Interview Required:    No 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 26.00/hr.