Job Title: Technical Support Tech II
Location:  New York, NY
Duration: 6 months

Job Description 
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution.
 
Customer support role

• email will come in with questions on how a device works etc.
• Will create support tickets as needed
• Stay within SLA’s
• Try to troubleshoot tickets if can answer, close. If not, will escalate to engineering team.
• Create write ups on the steps to document the steps taken for reporting.

 Requirements:

• Bachelor’s degree in a related field required
• 3-6 years of experience in a technical support role for hardware troubleshooting (devices, TV stick, appliances)
• Software: ticketing system experience required
• experience in a tech role would be a plus.
• Comfortable with AI searches
• Attention to detail
• High organizational skills
• Needs to have high communication skills with customers, needs to be able to navigate difficult conversations in verbal and written format.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 25.75/hr.