Job Title: Project Manager II
Duration: 12 months
Location: Remote
 
Summary:
We are looking for a project manager to work closely with Operations, UX Research, Legal, and Developers on maintaining our Review process operating model.
 
Job Responsibilities:

• Work closely with the Global Research Operations team to support the internal review processes for Research.
• Manage the pool of reviewers including scheduling, communication, and support.
• Triage tooling bugs and provide prompt support and communication to affected review flows in tooling.
• Manage and coordinate training documents and materials.
• Provide support for research review processes.
• Coordinate with multiple cross-functional partners to drive reactive support solutions.
• Provide accurate, time-sensitive, and effective assistance to researchers.
• Manage communications for ongoing support items, system bugs, and solutions.
• Handle escalation requests for projects with tight turnaround times.
• Reassign reviews, manage survey flows, and approve special use-case surveys.

 
Minimum Qualifications:

• BA/BS Degree.
• 3+ years of project/program management experience.
• Excellent organization skills, with the ability to multi-task and juggle multiple competing priorities in a fast-paced environment.
• Strong interpersonal, collaboration and communication skills.
• Track record of operating independently, being detail-oriented, and delivering results in a highly organized manner.
• Experience understanding user needs, gathering requirements, and proposing solution.
• Familiarity with building and maintaining process documentation.

 
Preferred Education/Experience:

• 1+ years of technical support experience.
• Prior experience working with User Experience Research or Design Operations.
• Experience with foundational data analytics and reporting, ability to pull and sort data and consolidate information from dashboards.

 

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
 
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
 
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer. 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $44.00/hr.