Job Title – Operations Consultant II
Location – 51 Madison Avenue, New York, NY 10010
Duration – 6 Months (Possibility of Extension)
 
Work Schedule – Should be flexible to work a 7.5-hour shift between 9:00 AM – 5:00 PM, or 8:00 am. To 4:00 p.m. with a half-hour lunch.
Hybrid | 3 days in office per week | Tuesday, Wednesday, Thursday onsite
 
Job Details:

• Operations & Workflow Coordination: Manage incoming requests, ensuring timely review, routing, and resolution. Maintain internal systems and reports for approvals, reviews, and escalations. Schedule and prepare materials for team meetings (agendas, notes, tasks). Document key decisions and follow-ups.
• Process Execution & Compliance: Ensure adherence to policies, procedures, and service level agreements (SLAs). Track operational metrics and performance indicators. Support escalation handling and issue resolution. Identify and report process inefficiencies.
• Stakeholder Support & Communication: Act as a liaison between business users and operational leads. Respond professionally and efficiently to requests and inquiries. Escalate issues appropriately and provide timely updates to stakeholders.
• Systems & Reporting: Utilize internal systems and tools, including the Microsoft suite (Teams, SharePoint, etc.), ChatGPT, and Copilot, to maintain accurate work queue statuses and project documentation. (Experience with Microsoft Power Platform is a plus). Prepare monthly and weekly updates, including Tableau dashboards and process-performance summaries. Develop a strong understanding of products, services, and systems to effectively perform duties. 

 
Qualifications:

• Bachelor’s degree preferred.
• 1–4 years of relevant experience, preferably in operational support, project management, governance, or compliance-focused roles.
• Proven ability to manage multiple high-priority tasks with precision, timeliness, and a strong sense of ownership.
• Sound judgment and analytical thinking.
• Excellent written and verbal communication skills.
• Comfortable working with structured data and dashboards; familiarity with enterprise workflow or task management systems preferred. 

 
Work Style and Culture:

• Comfortable working on-site in a structured, team-based environment.
• Ability to adapt to evolving processes and tools.
• Teamwork, precision, and timely communication are valued. 
• This role offers the opportunity to contribute significantly to risk operations in a collaborative setting. 

 

 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $41.95/hr.