Title: Field Support Analyst
Location: New York, NY 10166
Duration: 6 Months (Potential to convert to FTE)

Resource's typical working day:

• Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network.
• Provides level I & II end-user support for software and hardware issues.
• Oversees the daily operations of the local area network.
• oInstalls and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
• Troubleshoots Desktop Virus and malware issues.
• Maintains a daily backup of all network files.
• Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
• Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
• Performs software and hardware inventory.

Years of Experience needed: 2+ years is required
Level of Education: H.S Diploma
Systems/Software proficiencies: ServiceNow or any comparable ticketing system,
Certifications/Licenses: A+ PC Technician; Both Network + and Dell Hardware certification is a plus

Top Must have Skills:

• Troubleshooting PC Hardware, Windows, Outlook/365, Web browsers.
• Strong focus on customer service and communication skills (exceptional).
• Ability to triage incoming ticket requests and prioritize.
• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
• Routine reporting and data integrity.

Interview Process:

• 3 round of interviews (virtual)

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 30.00/hr.