Title: Bilingual Sr. Service Representative Duration: 6 months to start; likely extension or conversion to follow Location: Montreal, QC (Onsite - fully onsite 5 days/week) Work Schedule: 8 AM - 4 PM/ 9 AM - 5 PM
Summary:
Fulfill routine and frequently non-routine transactions, internal business partner and/or external customer inquiries/ requests, and/or reconciliation activities.
The Service Representative is also accountable for referring prospects to Personal Bankers and other banking groups to deliver clarity (simplicity, guidance, and know-how) to Bank’s customers.
Job responsibilities:
Count, sort, and package currency and coin quickly and accurately.
Balance assigned cash drawer in accordance with Bank directives.
Exhibit effective follow-through and ownership in every customer interaction.
Handle special services, such as foreign money and collections.
Accept and process customer transactions accurately and timely.
Provide professional, courteous, and friendly customer service, greeting all customers promptly and pleasantly.
Ensure name tags and dates are always displayed.
Support professional bank image by ensuring care for the branch environment and appearance of the branch as well as personal appearance.
Perform other administrative tasks as needed.
Attend all branch meetings.
Identify customer needs and match needs with appropriate product or service, utilizing opportunities to suggest or cross-sell other bank products and services.
Participate in all training relative to bank products and services.
Support the bank’s community involvement and participate in community activities as required.
Identify risks associated with regulatory compliance, overdraft authority, and the Bank Secrecy Act.
Adhere to all bank policies, directives and procedures.
Ensure all required documentation is completed for all transactions.
Manage and adhere to cash drawer limits set by the bank.
Skills:
Ability to develop customer relationships.
Ability to make sound transactional decisions to ensure policies and directives are met.
Ability to accurately understand and respond appropriately when interacting with customers, co-workers, and management.
Education/Experience:
1 year of cash handling or customer service experience
High school diploma or equivalent
5+ years of relevant experience
Applicant Notices & Disclaimers
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.The pay rate for this position is C$20.07/hr.
