Title: Operations Officer III – Bilingual
Location: Mississauga, ON (Hybrid – 4 days onsite, 1 day remote)
Duration: 8 Months (Extension and conversion possible based on performance and business needs)
Schedule: Monday to Friday (8:00 AM–4:00 PM, 9:00 AM–5:00 PM, or 10:00 AM–6:00 PM)
Training: 4–6 Weeks
Job Summary
We are seeking a Bilingual Operations Officer III to support AML-related client verification activities within a banking environment. This role is primarily telephone-based and involves handling requests related to Anti-Money Laundering (AML), confirming client information, conducting Know Your Customer (KYC) checks, and performing validations to ensure compliance with regulatory requirements. The successful candidate will be responsible for accurately documenting findings, maintaining professional business communication, and coordinating with AML and Compliance teams to ensure adherence to internal policies and procedures.
 
Roles & Responsibilities

• Handle AML-related client requests and inquiries.
• Contact clients to confirm and validate personal information.
• Conduct KYC checks and verify customer information in accordance with regulatory requirements.
• Perform detailed validations and reviews to support compliance processes.
• Accurately document client interactions, findings, and investigation results.
• Prepare clear and professional business summaries for internal review.
• Maintain high-quality customer interactions while adhering to compliance standards.
• Collaborate with AML and Compliance teams to ensure processes align with internal policies.
• Navigate multiple systems and applications simultaneously while managing client interactions.
• Ensure accuracy, attention to detail, and adherence to established procedures.

 
Must-Have Qualifications

• Fully bilingual in English and French (written and verbal).
• 4–5 years of experience within a banking or financial institution.
• Previous collections and/or call center experience.
• Prior experience conducting KYC checks.
• Strong business writing experience.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office 365, including Excel, Word, and Outlook.
• Ability to navigate multiple software applications simultaneously.
• Strong attention to detail and accuracy.
• Strong customer service and collaboration skills.
• Post-secondary certification.

 
Nice-to-Have Qualifications

• Previous experience with AML or Compliance-related functions.
• Prior experience with the organization.

 
Preferred Candidate Profile

• Minimum 4–5 years of banking or financial services experience.
• Strong background in telephone-based client interactions.
• Proven experience conducting KYC reviews and client verification.
• Experience documenting client conversations and preparing professional summaries for review.
• Strong communication skills with the ability to interact effectively with both internal and external stakeholders.
• Stable work history with no frequent job changes, multiple short-term contracts, or unexplained employment gaps.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 28.50/hr.