Job Title: HR Shared Services - Operations Administrator
Duration: 12 Months (Contract to Hire)
Location: Milwaukee, WI

Job Description

• Respond to all inquiries via telephone and email, utilizing available tools and resources.
• Track all issues in the case management system from initiation to resolution.
• Problem-solve and seek guidance to respond to questions and inquiries effectively.
• Work with HR Business Partners (HRBPs), Centers of Excellence (COEs) and Subject Matter Experts (SMEs) to resolve questions relating to employee data and address issues arising from calls or email inquiries, in line with company policies and procedures.
• Research and resolve first-tier questions regarding employee issues, escalating complex issues to Senior Team Management in a timely manner.
• Manage HRSSC/Payroll mail (incoming and outgoing) and FedEx shipping.
• Process invoices for HR vendors, as needed.
• Collaborate cross-functionally with other departmental functionsPerform document management tasks, update Standard Operating Procedures (SOPs) and Quick Reference Guides (QRG)
• Support staff training initiatives.
• Other duties as assigned.
• Follow established HR processes, procedures, and service level agreements (SLAs)
• Adhere to scheduled work hours and maintain reliable attendance
• Work collaboratively within the HR Shared Services team
• Maintain a high level of accuracy and attention to detail in all tasks
• Uphold confidentiality and professional standards at all times

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 25.71/hr.