Role Name: Implementation Analyst I
Location: Remote
Schedule: 40 hrs
Duration: 4 months assignment with possible extension
 
Note: Travel: Up to 25% travel to client sites for installation, training, and go-live support
Job Responsibilities:

• Implements FIS imaging and payments solutions (ImageCentre, DirectLink, Orbograph, Voyager, Host Integration, API) for banking and financial institution clients.
• Serves as both Project Manager and Technical Analyst on small projects; Technical Analyst on large multi-product engagements.
• Client-facing role requiring strong communication, solutioning, and stakeholder management skills.
• Must work US business hours and provide after-hours & weekend support for newly implemented clients for a minimum of 2 weeks post go-live.
• Up to 25% travel to client sites for installation, training, and go-live support (travel requirement varies by assignment).

 
Functional & Domain Knowledge:

• Strong financial industry and items processing domain knowledge.
• Understanding of teller and distributed capture workflows within banking environments.
• Ability to review client teller capture and sort pattern requirements and provide efficient, supportable solutions.
• Knowledge of image cash letter processing, duplicate detection, and remittance workflows.
• Familiarity with banking ERP, accounting systems, and check clearing platforms.

 
Platform & Application Knowledge:

• ImageCentre — installer, configuration, and training proficiency required across all profiles.
• DirectLink Teller — teller capture and sort pattern configuration, Host Integration knowledge.
• Orbograph CAR/LAR — strong definition and configuration knowledge required.
• Voyager — implementation and support knowledge (applicable profiles).
• Image Retrieval API — strong knowledge of API integration and image retrieval workflows.
• Duplicate Detection and Image Cash Letter (ICL) knowledge preferred.

 
Project & Client Management:

• Run small-scope projects independently as both Project Manager and Technical Analyst.
• Serve as Technical Analyst on larger, multi-product, cross-functional implementation projects.
• Manage client expectations, scope, and escalations through go-live and stabilization phases.
• Lead client calls, training sessions, and on-site go-live support activities.
• Quick thinking and proactive communication in deadline-driven client environments.

 
Technical Skills:
 

• Strong SQL knowledge — querying, troubleshooting, and data validation.
• Strong item processing knowledge including teller capture, distributed capture, and sort pattern requirements.
• Ability to read and interpret data file layouts; perform data field mapping and conversion analysis.
• Product-to-product migration experience; add-on and work order technical project delivery.
• Cross-team collaboration and technical resource coordination.
• Requirements gathering, gap analysis, and technical solutioning.

 
Soft Skills & Work Requirements:

• Excellent written and verbal communication skills; strong training and documentation abilities.
• Ability to translate client business requirements into technical platform solutions.
• Attention to detail, quality focus, and independent judgment.
• Adaptability and resilience; ability to manage multiple priorities simultaneously.
• Must be available to work US business hours (North America client base).
• After-hours and weekend availability required for minimum 2 weeks post go-live per new client.

 
  
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position's pay range is $28.21/hr - $28.69/hr.