Student Services Assistant I
Spectraforce
Los Angeles, California
a day ago
Job Description
Job Title: Student Services Assistant I
Location: Los Angeles, CA 90089 (Onsite)
Duration: 3 months (chance of extension
Schedule: Fixed, 8:30am–5pm (37.5 hrs/week, 30-min lunch), some coverage during finals includes one Saturday with extended hours
• Candidate will support Finals which includes 1 Saturday
• December Finals: Wed 12/10 - Wed 12/17, including Sat 12/13: 7am - 7pm
• May Finals: Wed 5/6 - Wed 5/13, including Sat 5/9: 7am - 7pm
Parking: At candidate’s expense. Downey is the closest structure - https://transnet.usc.edu/index.php/parking-rates/
Role Overview:
Coordinate day-to-day operations of the OSAS Testing Center to support students with disabilities by ensuring equal access and accommodations. Provide frontline customer service to students, faculty, and staff, manage confidential records, and assist with academic integrity monitoring and office upkeep. Responsible for clerical tasks, maintaining reception and testing areas, and collaborating within a highly adaptive and inclusive team setting.
Note:
Temporary role with a set unpaid winter break. Candidates must be aware and prepared for unpaid time off during holidays and recess. Candidates last day before recess will be December 17th and they will return on January 5th. Please ensure the candidates are aware of this and that they will be unpaid during this time as this might cause a financial hardship for some. This is a customer service role and if selected, will be working with students with disabilities and it is critical the candidates are screened via PHONE.
Key Duties & Responsibilities:
• Serve as first point of contact for testing-related questions and accommodations
• Maintain and update confidential student records (AIM database; FERPA compliance)
• Respond to inquiries via phone, email, and in-person; refer as appropriate
• Facilitate test check-in/check-out, preparation, and monitor exams
• General clerical tasks: copying, scanning, filing, records management
• Provide coverage for reception and front desk, including staff absences
• Assist with projects such as notetaking services and Alt Text conversion
• Maintain office equipment, supplies, security, and cleanliness
• Collaborate with diverse university populations and adapt to varied team duties
Essential Skills:
• Proficiency in Microsoft Office Suite, email (Outlook), and basic/intermediate technology skills
• Ability to learn the AIM database for student records
• Strong customer service, organizational, communication, and problem-solving skills
• Ability to prioritize, handle high traffic, and remain productive under pressure
• Comfort working with students with visible/invisible disabilities in a fast-paced environment
Preferred Experience:
• Bachelor’s degree required (non-negotiable)
• Experience in higher education settings, especially student affairs, disability services, or testing centers
• Familiarity with ADA compliance and accessibility services
• Administrative/customer service background managing confidential records and complex scheduling
• Experience supporting students with disabilities
Ideal Candidates:
• Those with higher education experience, particularly in student services/affairs
• Candidates who excel in multitasking, communication, and collaboration
• Tech-savvy individuals comfortable with office software and databases
• Applicants passionate about inclusivity, support, and working in adaptive team settings
Interview: Zoom
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 20.00/hr.
Location: Los Angeles, CA 90089 (Onsite)
Duration: 3 months (chance of extension
Schedule: Fixed, 8:30am–5pm (37.5 hrs/week, 30-min lunch), some coverage during finals includes one Saturday with extended hours
• Candidate will support Finals which includes 1 Saturday
• December Finals: Wed 12/10 - Wed 12/17, including Sat 12/13: 7am - 7pm
• May Finals: Wed 5/6 - Wed 5/13, including Sat 5/9: 7am - 7pm
Parking: At candidate’s expense. Downey is the closest structure - https://transnet.usc.edu/index.php/parking-rates/
Role Overview:
Coordinate day-to-day operations of the OSAS Testing Center to support students with disabilities by ensuring equal access and accommodations. Provide frontline customer service to students, faculty, and staff, manage confidential records, and assist with academic integrity monitoring and office upkeep. Responsible for clerical tasks, maintaining reception and testing areas, and collaborating within a highly adaptive and inclusive team setting.
Note:
Temporary role with a set unpaid winter break. Candidates must be aware and prepared for unpaid time off during holidays and recess. Candidates last day before recess will be December 17th and they will return on January 5th. Please ensure the candidates are aware of this and that they will be unpaid during this time as this might cause a financial hardship for some. This is a customer service role and if selected, will be working with students with disabilities and it is critical the candidates are screened via PHONE.
Key Duties & Responsibilities:
• Serve as first point of contact for testing-related questions and accommodations
• Maintain and update confidential student records (AIM database; FERPA compliance)
• Respond to inquiries via phone, email, and in-person; refer as appropriate
• Facilitate test check-in/check-out, preparation, and monitor exams
• General clerical tasks: copying, scanning, filing, records management
• Provide coverage for reception and front desk, including staff absences
• Assist with projects such as notetaking services and Alt Text conversion
• Maintain office equipment, supplies, security, and cleanliness
• Collaborate with diverse university populations and adapt to varied team duties
Essential Skills:
• Proficiency in Microsoft Office Suite, email (Outlook), and basic/intermediate technology skills
• Ability to learn the AIM database for student records
• Strong customer service, organizational, communication, and problem-solving skills
• Ability to prioritize, handle high traffic, and remain productive under pressure
• Comfort working with students with visible/invisible disabilities in a fast-paced environment
Preferred Experience:
• Bachelor’s degree required (non-negotiable)
• Experience in higher education settings, especially student affairs, disability services, or testing centers
• Familiarity with ADA compliance and accessibility services
• Administrative/customer service background managing confidential records and complex scheduling
• Experience supporting students with disabilities
Ideal Candidates:
• Those with higher education experience, particularly in student services/affairs
• Candidates who excel in multitasking, communication, and collaboration
• Tech-savvy individuals comfortable with office software and databases
• Applicants passionate about inclusivity, support, and working in adaptive team settings
Interview: Zoom
Applicant Notices & Disclaimers
- For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 20.00/hr.