Tittle: Desktop Support Technician II 
Location: Lexington Park, MD, 20653
Shift Hrs: M-F 8 AM to 5 PM CST (1-hour lunch). No on-call.
Duration: 3 months (Possible Contract to Hire)

Description:

• Is this position remote or in person? In Person
•  What will the primary day-to-day responsibilities entail for this person? • Machine configuration/Software break-fix (Windows-Apple IOS) • Deskside support services (deskside and remote) Hardware break/fix (HP-Dell-Apple).
• Onsite hardware repair
• Client incident updates (in person/on the phone/ Service Now)
•  Process parts ordering and returns
• What are the TOP 2 required skills that candidates must have? Deskside software/hardware and customer support experience
•  How many overall years of experience should this person have? 2+ years of deskside support experience
• Do they need any specific certifications or education? A+, HP, Dell
•  If contract to hire what is the conversion rate? $24.00 (Possible contract to hire depending on situation)
• How many miles per day will the contractor be driving? Est 43 miles one way every 2 weeks for client site visit
• What radius range should candidates be located from the job location? Candidate will be supporting Lexington Park MD office primarily and traveling to the Dalgren, VA office every two weeks for onsite support.

Additional details:

• Tier 2 Desktop support providing onsite and remote end user support
• Troubleshoot and resolve issues escalated from the help desk
• Provide software and hardware support for client’s devices (HP, Dell, Apple)
• Provide printer support as needed
• Perform device re-images and configurations
• Provide software troubleshooting and break-fix for Windows OS and Apple iOS
• Provide hardware troubleshooting and break-fix for HP, Dell and Apple devices
• Order replacement parts/returns under warranty and perform onsite hardware repairs
• Obtain HP, Dell and Apple certifications (instructions will be provided)
• Maintain Client incident updates (in person/on the phone/ Service Now)
• Keep up to date troubleshooting notes and resolutions in client’s Service Now ticketing system
• Engage in customer interactions maintaining the highest level of customer satisfaction
• Accountable for individual work and collaborate as part of a team
• Keep up to date on technical ability and skills
• Obtain necessary certifications as required by the client
• Other duties as assigned by technical lead and management
• Communicate effectively with team, management and customers
• Represent Client in a professional and businesslike manner

 

 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $25.00/hr.