Title: IT Service and Change Analyst
Location: Kansas City, KS
Duration: 2months
 
Description:
General Purpose:
Work directly with the Service Transition team to ensure all IT services owned by client IT are deployed to production in a way that ensures superior customer adoption levels and outstanding technical support capability. Ensure all applicable projects follow the transition process and that governance and controls are applied to assure the integrity of client IT operations. Contribute to the transition strategy, processes, and operating model and play a key role in communicating the evolving transition strategy through management engagement and collaboration. Work daily with Service Transition Team as well as department leadership from various business units to ensure smooth change management. Ensure that all processes are fully documented prior to deployment to production. Work closely with project managers and stakeholders to ensure client receives the greatest benefit from new deployments and technical investments.
 
Job Duties and Responsibilities:

• Support the maintenance of the Support Services knowledge base and perform quality reviews for the associate facing knowledge base
• Assist with maintain team communications and training documents as required for End User Services
• Create documentation related to training requests and champion new products and service offerings associated to IT
• Work regularly with the Service Transition Manager to prepare new services and applications for deployment to the business and Support Services operations
• Assist with content development and provide training/ knowledge articles for business units, internal IT/external users
• Identify and execute opportunities to improve the processes within the transition function as part of a continuous service improvement activity and report to the Service Transition Manager
• Communicating and collaborating effectively with all relevant parties to execute a successful transition
• The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required.?Other duties may be assigned as required

 
Minimum Requirements:
Education and Experience

• Bachelor’s degree in business, Computer Science, Project Management, or technical field preferred
• 1-3 years of process development, technical testing and deployment, technical project participation (with internal and remote staff), service/help desk, demonstrated knowledge of quality testing best practices, and defect management. Root cause analysis, preventative action and corrective action
• 3-5 years strong focus on quality, and/or related experience associated to analytical, problem-solving, and decision-making skills as well as public speaking
• Certification and/or License – Professional certifications in relevant disciplines preferred (e.g., ITIL, Project Management, KCS Principles, KCS Fundamentals)

 
Knowledge, Skills and Abilities

• Able to work with individual stakeholders or groups to explain new process and tools
• Knowledge of IT and change management operating models
• Proficient in MS Office
• Excellent problem-solving ability
• Excellent customer service skills
• Excellent virtual and in-person presentation, and reporting skills
• Positive, energetic, and patient mentoring style
• Able to communicate clearly and effectively, both verbally and in writing
• Able to interact positively and work effectively with others (interpersonal skills)
• Able to organize time, energy, and resources effectively to achieve goals (i.e., organizational skills)
• Able to manage multiple projects (internally and remotely) and participate in cross-functional environment
• Able to adapt and manage to change effectively
• Must be able to read, write and speak English

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 45.16/hr.