Title: Field Tech Support
Hours: M-F 8am - 5pm
Location: Indianapolis, IN 46241
Assignment Duration: 3 Months
Potential to convert to FTE: yes

Resource's typical working day:

• This role will be in support of trainings and the candidate will be be there to support all of the AV aspects of the trainings
• Working with Desk side support
• Answering technical support issues
• Working tickets
• Assisting with the distribution of hardware across the country
• Proactive customer service

 
Years of Experience needed:

• 2-3 years IT experience
• 5+ years in customer service

 
Level of Education: H.S. Diploma with technical experience

Systems/Software proficiencies:

• Windows 11
• Office 365
• InTune
• Azure
• Active Directory
• Imaging Process

 
Certifications/Licenses: Any applicable IT Certification preferred

Top Must have Skills:

• Great Customer Service Skills
• Ability to communicate with client

 
Top Nice to have Skills:

• Willingness to learn
• Team Player
• Able to collaborate

 
Interview Process:

• Techinical phone screen
• Culture interview (Teams)

 
About the Role:
As a client Field Support Analyst, you will provide research and analysis support to the Digital & Technology department. This job is part of the D&T Support job function. They are responsible for providing technical support and solutions to internal users.
What You'll Do:

• Set up, operate, and support AV equipment for meetings, training sessions, and events.
• Maintain and troubleshoot AV systems including displays, projectors, sound systems, and video conferencing endpoints.
• Edit content for the documentation of software applications and hardware environments.
• Create photographs, drawings, sketches, diagrams, and charts to illustrate the material.
• Conduct research and interviews with technical and business personnel.
• Provide ad-hoc technical assistance to end users as needed.
• Support changes or enhancements to templates and other documentation standards.
• Have some knowledge of standard principles with limited practical experience in applying them.
• Lead by example and model behaviors that are consistent with Client’s RISE values.
• Impact the quality of own work.
• Work within standardized procedures and practices to achieve objectives and meet deadlines.
• Exchange straightforward information, ask questions, and check for understanding.

 
What You'll Need:

• To perform this job successfully, an individual will need to perform each crucial duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Bachelor's Degree preferred with up to 3 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Ability to use existing procedures to solve standard AV and technical support problems.
• Experience with analyzing information and standard practices to make judgments.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with a strong inquisitive mindset.
• Intermediate math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial-related calculations.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 26.00/hr.