Job Title: HR Operations Specialist II
Location: Remote
Duration: 3+ Months
Schedule:  8:00 AM CST to 05:00 PM CST
Summary

• This worker will be remote, but preference for this role to be based in Texas.
• There may need to be some flexibility to work an adjusted schedule for training purposes when they first start.
• This is a temporary role to support a high-volume period of people-related processes, including annual US Open Enrollment, calibration and compensation planning cycles.

 Must-haves:

• General HR experience or HR Shared Services experience, prior experience answering US benefits inquiries (open enrollment, life event changes, leaves of absence), ability to work in a high-volume environment with experience adhering to SLAs.

 
Team Description:

• The People Support (AskPPL) team is the first point of contact for all people (HR) related enquiries and services to all employees. The People Support Advisor is part of a team that strives to provide five-star experience to all employees through every single interaction.
• This role contributes to the continuous improvement of the HR Service delivery through analysis of their firsthand interactions with employees.
• The People Support Advisor brings a broad understanding of HR processes and tools, as well as basic know-how of local and regional nuances around benefits and policies.
• This is coupled with strong customer focus, communication skills and solution orientation. This team thrives on providing prompt, reliable, stellar customer experience.

 Key Responsibilities:

• Ensure consistent and reliable support to employees.
• Triage AskPPL case queue in the Wolken case management tool. Evaluate and understand the case, resolved at the first point of contact and/or escalate the queries to Tier 2 or COE, when required, within the defined service levels. Provide a personalised experience with every interaction.
• Build strong knowledge on HR policies and processes, both global and regional.
• Support all Tier 1 tasks/activities as and when required.
• Collaborate with the People Service team to share feedback from employees to improve the delivery of services.
• Generate weekly, monthly, quarterly, and annual reports of metrics and work with the People Support
• Manager to interpret these reports, identifying trends and providing proactive suggestions for improvements.

 Skills & Capabilities:

• Ability to produce excellent quality deliverables, which comes from a focus on detail and process excellence, adherence to Service Level Agreements, and being solutions-focused.
• General HR knowledge to answer inquiries across the entire employment lifecycle from day 1 to post-employment support, including prior experience handling employee inquiries related to the US and Canada
• Benefits plans and leave policies.
• Excellent technical skills (Excel, Word), as well as experience with HR systems such as Workday and case management tools.
• Ability to manage a demanding employee base, reprioritising regularly to meet specific requirements.
  Strong team player who remains positive during challenging assignments.
• Ability to work in a fast-paced environment with high volume and complex demands.
• Great communicator, with experience of dealing with a variety of audiences at all organisational levels.

Requirements

• At least 2 years’ experience in an HR shared services or generalist role.
• Degree or relevant qualification.
• Proven organisational skills.
• Attention to detail and methodical approach required.
• Excellent interpersonal and communication skills.
• High integrity and ability to maintain confidentiality at all times.

Experience Level:

• 3-5 years Administers human resources policies and procedures that cover two or more functional areas.
• Collects and analyses HR data, and then makes recommendations to management. Processes paperwork for the functional area according to established procedures.
• May prepare internal employee communications regarding compensation, benefits, or company policies.
• May require a bachelor's degree in a related area and 0-3 years of experience in the field or in a related area.
• Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and established guidelines to perform job functions.
• Works under immediate supervision. Primary job functions do not typically require exercising independent judgment.
• Typically reports to a manager

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 43.07/hr.