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Hours are
12hr shift depending on schedule availability
Associate or Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider over three years of progressive experience in the specialty in lieu of every year of education.
• 4-5 years of combined experience in a Site Support Technician and/or Infrastructure Technician role (or similar experience)
• Data center experience required
• 3-5 years of experience in racking, stacking, connecting, and providing basic configuration support of networking and/or server hardware.
• Candidate will be participating in Hardware Rack & Stack installation of both Network and Server equipment, cable management, and installation of required Fiber and Copper Patch leads, providing console access to Remote Team for configuration if required and testing connectivity after installation and configuration.
• Candidate will be part of onsite team maintaining network environment in support of physical touch (Smart Hands) support of Incident and or Requests.
• He/she will be providing Incident & Service Request support by working with remote Level 2/3 teams to assist in resolving outages or providing new services for customers.
• Minimum 4+ years' experience in racking, stacking, connecting, and providing basic configuration support of networking or server devices.
• Minimum 3-5 years' experience with servers and/or networking data center hardware
• Minimum 3-5 years' experience with Windows 10/11 and Windows Server 2019/2022 OS installation and troubleshooting
• Knowledge of computer diagnostics and installation, to include hardware/software troubleshooting and networking
• Demonstrated experience installing server systems and related components such as networking and storage equipment.
• Familiarity with the operation and configuration of networking protocols, network card installation, switches, routers and similar components.
• Ability to work in a fast-paced environment and offer effective solutions under tight deadlines
• Strong problem-solving and root cause analysis skills
• Must be capable of lifting 1U and 2U rack mounted servers up to 35 pounds and familiar with the use of pallet jacks, lifts, and general data center safety procedures
• Rack new servers and un-rack/remove old servers
• Cable install & De-install / good wire management required
• May be required to walk/sit/stand/crawl/kneel for extended periods.
• Ability to climb ladders and work from heights.
• Effective communication skills with ability to follow written instructions for hardware and software configurations
• Maintain a safe work environment with strict inventory control processes
• Ability to work in hot enclosed environments for short time spans required (i.e. data center hot isles)
• Cleanroom experience (a recommended plus)
Data center Networking competencies:
• Proven ability to Install cable pathways, conveyances (i.e., ladder, trays, support systems)
• Knowledge of terminology pertaining to installation & service of cabling infrastructure for telecom, data, security, and wireless systems.
• Mechanical aptitude with the ability to read cable matrix blueprints, mechanical, and or electrical requirement documents.
• Complete physical cables installations and removal of cable components, TOR (top of rack) switches, pathway systems (cable tray), move equipment, network gear and related communications infrastructure hardware and materials.
Experience in the following:
• Structured Network Cabling
o Copper: Cat5, Cat5e, Cat6, Connector Types RJ45
o Fiber: Multimode, Single Mode, Connector Types – ST, SC, LC
• WIFI H/W
o Wireless LAN Controllers
o Wireless Access Points
• Networking
o IP Addressing, Layer 2 VLAN etc.
• Experienced in Ethernet Switching H/W
o Chassis, Supervisor, Line Cards, Power Supplies etc.
o Transceiver Types – SX, LX, SR, LR etc.
• Cable Troubleshooting Knowledge / Experience (use of similar tools such as)
o Fluke Testers: Copper - Wire Map, Link Test etc., Fiber – OTDR Testing
o Fluke A
Data center Server/Client competencies:
• Intermediate experience with Windows 2016/2022 installation and configuration including:
o features need to know
o roles/features
o disk management
o user administration
o OS troubleshooting to identify build issues
o adding SAN drives/MPIO
o network management
• Intermediate experience with server hardware DL360/380 Gen8, Gen9, Gen10 and BL460 Gen8, Gen9, Gen10
o experience troubleshooting memory, disk, array controller battery, HBA, FlexLOM issues
o Raid configuration/ logical drives
o iLO configuration
• Servers and C7000 enclosures
o Onboard Administrator
• Vsphere 6.5/7.0 vcenter experience
• Microsoft failover cluster knowledge and installation experience
• Microsoft NLB cluster knowledge and installation experience
Essential Functions:
Network data center physical touch
o Perform installation and service of low voltage category cabling, fiber optic cabling, communications cabling, communication equipment and other various low voltage related systems such as Category 5, Enhanced Category 5, Category 6 and 7, and Fiber Optic cabling.
o Assist with material control to ensure all required materials are available to complete the daily work.
o Ensure quality and safety guidelines are followed.
o Ensure ticketed requests are assigned, communicated, and addressed within customer SLA.
o Perform quality evaluation, diagnose, troubleshoot cabling systems, and perform replacement/repairs as necessary.
o Provide support in assisting data center teams and data center managers in accomplishing daily infrastructure new landings within SLA.
Server data center physical touch
Data Center Maintenance
o Proactive walkthrough for failed hardware
o Physical audit of supported systems
o Proper disposal of hardware and media following Client guidelines
o Management of Incident & Request Tickets Assigned to Queues
o Validate server(s)/task is under our service responsibility
o Contact customer for information/request downtime etc.
o Diagnose problem – order parts as required
o Repair/replace/configure as required within scope
o Complete paperwork
Landings
o Validate server(s) landing requirements
o Contact customer as required for information
o Physical land of hardware in correct location
o Build to proper configuration requirements per customer provided cut sheet
o Request tasks from required groups for additional services
o Monitor tasks for completion or problems and escalate to appropriate parties to resolve
o Update Asset Tracking System with server name, location, and owner
o Complete paperwork
Decoms
o Validate server is under our service responsibility
o Inform customers of decom prior to removal
o Request decom tasks from required groups to remove server(s) from their services
o Validate that dependent services have been halted
o Power off and remove server(s)
o Dispose of hardware as requested by owner
Back Up/BAR Support
General responsibilities include:
o Escalate unresolved issues to Tier 2 or 3 specialist or Client BaR contacts.
o Coordinate tasks with other CompuCom contractors.
o Physical installation of backup hardware.
o Install operating system on backup server hardware.
o Maintain Client required training.
Media Management
o Eject tapes from tape libraries in accordance with disaster recovery targets.
o Prepare and ship tapes to offsite storage vendor.
o Receive tapes from offsite storage vendor.
o Load tape libraries with tapes for Scratch Pool; new, returned expired, recalled for on-demand restores.
o Perform post-tape load processes on tape libraries.
o Recall tapes from offsite storage vendor.
o Manage on-site surplus tape inventory.
o Manage the tape lifecycle using backup and library software, and any third-party tools.
o Dispose of damaged or EOL tapes in accordance with Client Information Security policies.
o Monitor and respond to media errors and tape alerts from backup software and tape libraries.