Title: Desktop Support Technician I 
Location: Norwich, NY 13815 
Duration: 2 months (Potential Temp to Hire)
Shift Hrs: M-F, 8am-4:30 pm. Very little, if any overtime; almost never mandatory.  

Description:

• Repair, test, image and clean PC’s, laptop, monitors, printers, and other related hardware.
• Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware. 
• Experience with asset management. Install, move, add, and change.  Large IMAC events expected for client printer migration and PC refreshes.
• Assure that all tickets requiring follow up work and/or calls receive appropriate attention. 
• Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer’s site.
• Back up and burn end user data. 
• Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users’ technical issues across the program. 
• Assist Site Leader in the execution of established processes and escalations. 
• Ability to handle multiple projects.
• Experience working in enterprise environment.
• Be physically able to lift up to 40lbs, bend, crawl, and lay in order to support customer computer systems.
• Be able to be on feet and physically walk potentially a good portion of the day while visiting customers work area
• Candidates should be willing to accept up to $25 per hour if converted to permanent employee depending on experience and performance. 

Can you give me a quick overview of the assignment, and why you’re looking to bring on a contractor?
PC/laptop Deskside | Break/Fix Support | Install, Move, Add, Configure “IMAC”

How many overall years of experience should this person have, and do they need any specific certifications?
Candidates should have 6mo - 2 years’ experience supporting PC Hardware and software.

Please list your TOP 5 required skills that candidates must have.

• Uses a Confident, Positive Attitude to deliver great customer experiences and to be invigorated by constant personal interaction.  Candidates that demonstrate high energy are desired given fast-paced environment.
•  Candidate must have a deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well.
•  Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems.  Having experience supporting applications related to engineering, manufacturing, and logistics is a plus
• Soft Skills is a must for this role.  Candidate must have the ability to work with strong personalities.  Managing stress while being able to deescalate tense users is a key attribute.
•  Dependability: both to get work done independently, and for attendance for availability to work scheduled hours. Trusted to work proactively is a key attribute given limited site IT Leadership.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 24.00/hr.