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Researches the substance of complex appeal or retrospective review requests including pre-pay and post-payment, medical and pharmacy review appeal requests. Provides thorough clinical review or benefit analysis to determine if the requested. services meet medical necessity guidelines. Documents decisions within mandated timeframes and in compliance with applicable regulations or standards. Job Description: Documents the basis of the appeal or retrospective review in an accurate and timely manner and accordance with regulations or standards. Performs thorough research of the substance of service appeals by both member and provider based on clinical documentation, contractual requirements. governing agencies, policies, authorizations and procedures while adhering to confidentiality regulations regarding protected health information. Performs appeal and retrospective reviews demonstrating the ability to define and determine the precedence of pertinent issues in applying policies and procedures to clinical information and or application to benefit or policy provisions. Performs special projects, including reviews of clinical information to identify the quality-of-care issues. Required Work Experience: 3 years of clinical or 2 years of clinical experience plus 1 year utilization/medical review, quality assurance, and home health experience. Preferred: Healthcare insurance experience.Required Education: Associate Degree - Nursing, or Graduate of Accredited School of Nursing