Job Title: UX Researcher III
Duration: 7+ Months (CTH role)
Location: Indianapolis, IN/ Atlanta, GA/ Chicago, IL/ San Francisco, CA/ Seattle, WA (Hybrid)

Department Description:

• The User Experience Design Studio (UXDS) is a team of over 60 talented and hard-working researchers, interaction designers, visual designers, and front-end engineers who collaborate closely to bring Marketing Cloud products to life.

Day to Day: 

• Manage research for a product area focused on Marketing automation tools and AI.
• Research will span from generative / discovery research to usability testing.

Must Haves: 

• Excellent stakeholder communication
• Desk design
• Storytelling
• Expert research skills.

Preffered Skills: 

• Qualitative and Quantitative research methods expertise

Role Description:

• The User Experience Researcher, through close collaboration with customers, will be a key member of cross-functional teams working to conceive of and shape useful and usable products.
• The User Researcher's goals are to serve as the primary user advocate on project teams, to inform and inspire those teams with their thoughtful and thorough application of user research, and to help make the overall user experience as easy, intuitive, and effective as possible.

Your Impact:

• A User Researcher provides a continuous cycle of learning from the problem identification phase, through the implementation and execution phases, to market launch and beyond.
• A successful candidate will apply their extensive knowledge of user research methodologies to create long-term research plans and protocols, collect user data and feedback, and craft clear, concise, and actionable recommendations that balance user needs with business objectives.
• End-to-end implementation of qualitative and quantitative user-centered research (e.g., user and task analysis, heuristic evaluations, surveys, contextual inquiry, and iterative user testing--including formative and summative)

For any given research activity:

• Collaborate with Product Management to develop and understand business goals, target personas, user stories and user flows.
• Identify the best timing and methodology to meet the business and research goals.
• Define discussion topics / questions that will yield actionable feedback that is directly relevant to the goals.
• Coordinate participant recruitment with Relationship Managers, develop and apply study screener to fill study sessions.
• Develop a research plan that outlines the goals & methodology.
• Write study protocol that documents the topics / research questions to be covered during sessions.
• Collaborate with Design and Architecture to ensure appropriate test materials are available (e.g., wireframes, clickable mockups, prototype)
• Moderate study sessions. 
• Analyze research data and compile results that summarize participants feedback, identifies themes, and provides actionable product & design recommendations that address both user and business concerns; ensure stakeholders are satisfied with the results and present results to a larger audience as needed.
• Work with Interaction Designers to create conceptual designs based on user research and user stories

Minimum Requirements:

• 4-6 years experience planning, conducting, and reporting on research to produce actionable results that inform product design and development
• Advanced degree or equivalent in HCI, Human Factors, Cognitive Psychology, or a related field.
• Excellent written and verbal communication skills
• Portfolio of work samples

Preferred Requirements:

• Experience working with cross-functional UX design teams
• Direct experience with Morae and web conferencing software like Webex for conducting research with remote users preferred
• Experience with video and visual presentations of research results is a plus
• Experience with rapid prototyping tools such as Axure is a plus

How many years of experience would you consider overqualified? 15
How many years of experience would you consider underqualified? 7 

About Us: SPECTRAFORCE is one of the fastest-growing workforce solutions firms in the United States. As a diversity-owned business, we place human connection at the heart of everything we do, building strong relationships with both clients and candidates to fill roles successfully. Our teams in North and Central America and India serve more than 150 Fortune clients globally, leveraging custom AI technology to provide direct hire, executive search, nearshoring, offshoring, and project staffing solutions.
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
 
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
 
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer. 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $67.00/hr.