Position: Business Systems Analyst – Production Support
Date: October 2026
We are seeking a proactive and detail-oriented Business Systems Analyst to join our Sales Systems 
team, with a primary focus on the Opportunity-to-Contract lifecycle with expertise in Salesforce 
Quoting. This is a cross-functional, hands-on role that provides critical support across the Lead-toOpportunity, CPQ (Configure, Price, Quote), and CLM (Contract Lifecycle Management) processes.
In this role, you will collaborate with global cross-functional teams to troubleshoot and resolve system
related issues encountered throughout the deal lifecycle, ensuring smooth execution and minimal
disruption to sales operations.
Key Responsibilities
• Deal Support & Issue Resolution: Partner directly with Sales and Global Deal Operations to 
resolve transactional issues across the Quote-to-Agreement lifecycle.
• Closed-Loop Root Cause Analysis: Use transactional issues (case) to investigate recurring 
issues and distinguish between process breakdowns and system bugs:
o Process issues/gaps: Collaborate with process owners to influence ineRicient 
workflows.
o System issues/gaps: Log incidents/user stories to partner with IT, prioritize backlog fixes, 
and implement immediate workarounds until permanent deployments are live.
• Testing & Release Validation: Draft test scripts and execute User Acceptance Testing (UAT) to 
validate system fixes before production release.
• Impact Analysis & Reporting: Build Salesforce reports to quantify business impact, track 
defect volume, and summarize operational findings for stakeholders.
• Knowledge & AI Enablement: Leverage modern AI tools (e.g., Gemini) to maintain real-time 
documentation for known workarounds, active bugs, and tools (e.g. Agentforce) to enhance 
case management tool.
• Cross-Functional Operations: Facilitate daily handoR stand-ups across distributed teams 
(including US counterparts) and author user-oriented communications to mitigate system 
issues.
Mandatory skills required:
• Experience: 5+ years in Business Operations, Deal Desk, or Business Analysis supporting Sales 
teams, preferably within a SaaS environment.
• Process Expertise: In-depth knowledge of deal motions about Quote-to-Contract (QTC / CLM) 
lifecycle.
• Technical Acumen: Understanding of Salesforce system architecture, data flow, and standard 
business logic.
• Problem Solving: Analytical mindset with proven ability to manage incidents end-to-end, from 
triage and root-cause analysis to mitigation and final deployment.
• Communication: Strong communication skill to understand and clearly articulate issue based 
on receiving audience (business versus technical teams) and presenting operational updates to 
leadership.
Preferred Qualifications
• Hands-on proficiency building custom reports and dashboards in Salesforce Lightning.
• Experience writing UAT test cases and working in Jira / Agile SDLC workflows.