About the Role:
We are looking for a detail-oriented and proactive “Customer Service Admin” to be the backbone of our corporate fitness center operations. The core focus of this role is to analyze member data, maintain 100% accurate records, and ensure smooth front desk operations in a professional corporate environment.

You will be the first point of contact for members and the key person responsible for reporting, data integrity, and daily operational tracking.

Key Responsibilities:

1. Data Analysis & Management
- Analyze member usage data, trends, and engagement to provide actionable insights to management.
- Maintain and update all fitness center databases and reports accurately and on time.
- Track membership metrics, footfall, class utilization, and feedback data.
- Generate monthly/quarterly reports to support decision making.

2. Front Desk & Daily Operations
- Manage front desk operations with a professional and presentable demeanor.
- Update Data Sheet, Flash Report, and DCR on a daily basis without fail.
- Handle member check-ins, queries, and service requests in a courteous manner.
- Coordinate with trainers and facility teams to ensure seamless operations.

3. Reporting & Excel Proficiency
- Build and maintain trackers using advanced Microsoft Excel.
- Must be proficient in VLOOKUP, XLOOKUP, Pivot Tables, and advanced formulas for data cleaning, analysis, and reporting.
- Create dashboards and automated reports to reduce manual effort and errors.

4. Communication & Professionalism
- Communicate effectively with corporate clients, members, and internal stakeholders.
- Maintain a professional, presentable appearance aligned with corporate standards.
- Be proactive in identifying data gaps, process improvements, and member experience issues.

Required Qualifications & Skills
- Education: Graduate in any discipline.
- Experience: 1-3 years in Admin, Customer Service, or Data role. Fitness/gym experience preferred but not mandatory.
- Technical Skills:
- Advanced proficiency in *Microsoft Excel* – VLOOKUP, XLOOKUP, Pivot Tables, Index-Match, and complex formulas.
- Good working knowledge of MS Office and reporting tools.
- Core Competencies:
- Strong analytical mindset and attention to detail.
- Excellent verbal and written communication skills for a corporate setup.
- Highly organized, proactive, and able to manage multiple deadlines.
- Professional grooming and presentable personality for front desk interaction.

What We’re Looking For
Someone who loves working with data, thrives on accuracy, and can balance back-end analysis with front-end member service. You should be someone who flags issues before they become problems and finds ways to make reporting faster and smarter