Job Title: Desktop Support Technician 
Location: Austin, TX 78758
Durations - 18 Months Cotract 
Work Hours: 8:00 AM – 4:30 PM or 8:30 AM – 5:00 PM

Your Opportunity:

• This is an entry-level position with the Desktop Support and will focus on providing real-time support for technology problems and fulfillment services (move, add, or change requests) for our Internal customers.

• We are looking for an enthusiastic candidate who enjoys a fast-paced environment, has great customer service skills and a "can-do" spirit.

 
What You’ll Do:

• Work with a team of Desktop Support technicians in one of the largest service centers at client with over 6,000 users.
• System administration of Windows 10, Windows 11 and Mac OS X desktops and laptops.
• Provide hands-on installation, troubleshooting and technology support for desktops, laptops, monitors and personal printers.
• Also required to provide phone support and remote assistance as needed.
• Deploy and reclaim computer equipment which includes maintaining asset management database with current status.
• Document work in various tools. (Remedy, Clarity)
• Provide excellent customer support to company employees.

 
What You Have:

• The successful candidate will have a bachelor’s degree in technology and/or a minimum 1-3 years’ recent experience supporting technology in an enterprise-wide internal Service Center environment.
• A working knowledge of PC technical support of the Windows and Macintosh OS (Windows 10, Windows 11 and Mac OS X) is desired.
• Should demonstrate strong communication skills, including both written and verbal.

 
  

 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $18.00/hr.