Job Title-Administration - Customer Service Representative
Job Duration-12 Months
Job Location-Auburn Hills, MI
Shift-M-F, 10am-6:30pm
 
Job Description

• Customer Service Representative supporting a large facility.
• Daily Answer phone, record and distribute work orders Customer Satisfaction Score > 90 - Primary responsibility is answering calls, logging requests, and routing work orders to the appropriate teams.
• Requests come in via phone, system, voicemail, and QR submissions.
• Role is highly visible and interacts with all levels of the organization.

 
Key Responsibilities

• Handle incoming service requests (temperature, maintenance, restroom issues, etc.)
• Maintain accurate logs for tracking and follow-up
• Support vendor coordination and open order tracking
• Assist with administrative and facilities-related tasks during slower periods
• Work Split: Approximately 50% customer service / 50% administrative over the course of the week
• Weekly Vendor Open Order Report 100% of notices submitted via email
• CTC North Tank Farm fuel tracking; order tracking; fuel delivery work orders; goods receipt entering
• Other work as directed by CTC Facilities management

 
Top Candidate Profile:

• Strong customer service experience (retail, restaurant, call center, etc.)
• Professional, polished communication skills (phone presence is critical)
• Ability to multi-task and work efficiently in a fast-paced environment
• Comfort interacting with a wide range of individuals (frontline to leadership)
• Strong attention to detail and ability to quickly learn systems/processes
• Personality is key—seeking candidates who are friendly, professional, and confident on the phone

 
Education & Growth

• Bachelor's Degree - degree in engineering, finance, environmental, construction, etc
• Candidates actively working toward their degree or recent grads are strongly encouraged
• This role is positioned as a career stepping stone, with strong potential for internal growth

 
Additional Notes:

• MS suite, Psap, video editing experience a plus
• Candidates may support internal content (basic videos, building updates)
• Peak workload typically mid-week (Tues–Thurs), with varying daily volume

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 44.68/hr.