Job Title: Dropoff Success & Compliance Specialist
Location: Remote
Schedule: 35 hours per week
Duration: 5 Months Contract (with potential for extension)

About the Role:
We are building a new team to support one of clients key strategic initiatives. As a Dropoff Success & Compliance Specialist, you will play a crucial role in ensuring high-quality delivery experiences by improving dropoff success rates and contributing to the development of our driver-facing products. Your work will directly support the training of machine learning models, optimize operational processes, and enhance the overall user experience for Dashers and customers alike.

Key Responsibilities:

• Review and grade real-time dropoff photos submitted by Dashers to ensure compliance with delivery expectations.

• Provide immediate feedback to Dashers on poor-quality or non-compliant photos.

• Support machine learning model training by uploading and scoring photos in our platform.

• Participate in the development of our upcoming Driver Ratings product by contributing photo data and performance insights.

• Conduct outreach to Dashers to provide feedback and improve dropoff compliance.

• Contact customers in difficult-to-access locations (e.g., apartment complexes, multi-tenant units) to encourage the addition of accurate delivery instructions.

• Scrape and analyze historical delivery data to enhance and update dropoff instructions using our address-matching process.

• Support various dropoff intelligence processes and workflows.

• Assist with ad hoc investigations related to fulfillment and delivery compliance.

Qualifications:

Must-Have:

• Basic proficiency in Excel or Google Sheets (data entry, formulas, formatting).

• Strong attention to detail and accuracy in work.

• Comfortable working in a fast-paced environment, making quick decisions, and escalating issues when needed.

• Strong organizational, communication, and project management skills.

Preferred:

• Experience with PivotTables, data cleaning, and using pre-built data queries.

• Familiarity with parcel delivery monitoring, fraud detection, or compliance in logistics (e.g., FedEx, UPS, Amazon).

• Background in data entry or logistics coordination.

• Consulting or analytics experience related to delivery or e-commerce operations.

Why Join Us?
This is a unique opportunity to contribute to the evolution of one of clients most impactful products. Your work will help improve delivery success, influence driver product UX, and support innovative technologies like machine learning in real-world applications.

 

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
 
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
 
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer. 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $25.00/hr.