Job Title: Platform Specialist
Duration: 10 Months
Location: Williamsville, New York 14221
Hours: 08:30 AM - 05:30 PM with an hour of unpaid lunch
 
Summary:

• The Platform Specialist will handle unique or complex transactions outside of the platform, as needed.
• This role is an established and productive individual contributor responsible for processing customer transactions and/or updating, correcting, or altering transactions as requested.
• This role may reside in any Go-to-Market organization.

Description:

• The primary focus of this role is to address platform inquiries with speed and accuracy and perform to the required service level agreements (SLAs).
• You will perform transactional functions to support business and associate team members’ requests. Understands processes and solutions.
• Effectively resolve issues with accuracy, tact, and speed.
• Under moderate supervision, you perform transactional functions and order entry duties.
• You review and verify the accuracy of the request and transaction and complete the transaction accordingly while supporting platform adoption on Xvantage.

Key Responsibilities:

• Maintains data integrity.
• Optimize business processes.
• Identifies opportunities to increase usage of the platform.
• Works closely with Account Managers and Business Owners to convert opportunities to outcomes.
• Generate data quality reports and metrics and provide insights.
• General support for the team.

Knowledge And Skills:

• Knowledge of professional, effective communication techniques and customer care.
• Understanding of programs, services, and products.
• Skilled in personal computing, including Microsoft programs such as Outlook and Excel.
• Strong organizational skills.
• Ability to work as a team member.
• Analyze data to provide meaningful insights and trends.
• Able to prioritize and operate with urgency and results oriented.

Requirements:

• Two-year college degree or equivalent experience or minimum 3-year experience in functional area OR High School Diploma or equivalent and 5 years of functional experience, preferably at a senior level.
• Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 24.00/hr.