Job Title: Platform Specialist
Duration: 7 Months
Location: Williamsville, New York 14221
Hours: 08:30 AM - 05:30 PM with an hour of unpaid lunch
(In office attendance on Tuesdays, Wednesdays, and Thursday.)

Summary:

• The Platform Specialist will handle unique or complex transactions outside of the platform, as needed. This role is an established and productive individual contributor responsible for processing customer transactions and/or updating, correcting, or altering transactions as requested.
• This role may reside in any Go-to-Market organization.

Description:
The primary focus of this role is to address platform inquiries with speed and accuracy and perform to the required service level agreements (SLAs). You will perform transactional functions to support business and associate team members’ requests. Understands processes and solutions. Effectively resolve issues with accuracy, tact, and speed. Under moderate supervision, you perform transactional functions and order entry duties. You review and verify the accuracy of the request and transaction, and complete the transaction accordingly while supporting platform adoption on Xvantage.
 
Key Responsibilities:

• Maintains data integrity.
• Optimize business processes.
• Identifies opportunities to increase usage of the platform.
• Works closely with Account Managers and Business Owners to convert opportunities to outcomes.
• Generate data quality reports and metrics and provide insights.
• General support for the team.

 Knowledge And Skills:

• Knowledge of professional, effective communication techniques and customer care.
• Understanding of programs, services, and products.
• Skilled in personal computing, including Microsoft programs such as Outlook and Excel.
• Strong organizational skills.
• Ability to work as a team member.
• Analyze data to provide meaningful insights and trends.
• Able to prioritize and operate with urgency and be results-oriented..

Requirements:

• Two-year college degree or equivalent experience, or minimum 3-year experience in the functional area, OR High School Diploma or equivalent and 5 years of functional experience, preferably at a senior level.
• Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.

 

 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $24.00/hr.