Title: Field Service Technician II 
Location: Brookfield, WI 53005, tech will dispatch from their home address
Duration: 3 months  (Temp to Perm)
Shift hours: M-F 9 am – 6 pm with OT/weekends and afterhours required • Will there be OC (on call)? Yes, rotation based •

Notes:

• Is this position remote or in person? Remote, techs dispatch from their home
• What will the primary day-to-day responsibilities entail for this person? See Description Below
• What are the TOP 2 required skills that candidates must have? Previous experience in field services dispatch requiring travel, hands-on experience with repair of laptops, desktops and printers
• How many overall years of experience should this person have? 1-2 years hands on is preferred
• Do they need any specific certifications or education? CompTIA A+ is required, other manufacturer’s certs such as Fuji, Lenovo, Lexmark etc. are nice to have.
• If contract to hire what is the conversion rate? $22/hr
• How many miles per day will the contractor be driving? Varies, 50 - 150 depending on case. PLEASE ENSURE CANDIDATES ARE COMFORTABLE WITH THIS AMOUNT OF DRIVING.
• What radius range should candidates be located from the job location? 20 miles 

Role Overview
As a Field Technician, you will be the primary onsite point of contact for technical and service-related needs. You will troubleshoot, install, configure, and repair laser printers, wide-format printers, kiosks, POS systems, and related hardware/software. When necessary, you will partner with Level II or Lead Technicians to ensure issues are resolved accurately and within required timelines.

This is a customer-facing, travel-based role supporting multiple clients through hands-on break/fix, IMAC, and project work at various locations. You will manage all administrative requirements tied to assigned cases, including scheduling onsite visits, ordering and tracking equipment, coordinating returns, providing real-time case note updates, and completing required communications.
Daily travel is required, and you will participate in an after-hours on-call rotation for assigned areas. Availability for nights and weekends is required as part of the on-call schedule.

Key Responsibilities

• Diagnose, troubleshoot, and resolve hardware and software issues involving laser printers, wide format / plotters, kiosks, and POS systems.
• Install, configure, and maintain IT equipment and related applications.
• Perform preventive and routine maintenance to ensure optimal equipment performance.
• Provide clear, professional technical support to customers both onsite and via phone.
• Maintain accurate service documentation, ensuring compliance with quality and operational standards.

Qualifications:

• Strong working knowledge of printers (laser and wide format / plotters), computer hardware, and software systems.
• Electro-Mechanical experience a plus
• Emphasis on experience repairing laser and wide-format printers.
• Demonstrated ability to troubleshoot, analyze, and resolve technical issues.
• Excellent communication skills and a strong commitment to customer service.
• Ability to manage multiple tasks independently while also functioning effectively in a team environment.
• Physical ability to lift and transport equipment weighing up to 50 lbs.

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 21.00/daily.