Role: Helpdesk Support Technician I Duration: 6 months Location: Marlborough, MA Work Arrangement: 100% Onsite Schedule: Monday-Friday, 8:00 AM - 5:00 PM (1-hour lunch)
About the Role: We are seeking a highly skilled and customer-focused User Support Technician II to join our IT User Services team. This role is designed for an experienced support professional who thrives in a fast-paced environment and is passionate about delivering exceptional end-user experiences while solving more complex technical issues.
In this role, you will act as a key escalation point for advanced troubleshooting, provide mentorship to Level I technicians, and contribute to the continuous improvement of IT services and processes.
Position Summary Seeking a customer-focused IT Support professional to provide onsite end-user support in a Microsoft enterprise environment. This individual will troubleshoot hardware, software, device, and access-related issues while delivering a high level of customer service. Ideal candidates will have prior Help Desk, Service Desk, or Desktop Support experience supporting Windows environments and Microsoft technologies.
Must-Have Skills • Customer Support / End User Support • Active Directory • Exchange • Intune • Windows PC troubleshooting • Microsoft 365 support • Strong communication and customer service skills
Preferred Experience • Help Desk or Desktop Support environment • ServiceNow or similar ticketing system • Azure AD exposure • Basic networking knowledge (VPN, Wi-Fi, DNS) • Hardware deployment and support • Mobile device support
Key Responsibilities • Provide technical support via tickets, phone, Teams, and walk-up support. • Troubleshoot Windows hardware and software issues. • Support Microsoft 365 applications including Outlook and Teams. • Perform Active Directory account administration and user access support. • Support Exchange mailbox issues. • Assist with Intune-managed devices and endpoint troubleshooting. • Document incidents and resolutions within the ticketing system. • Deliver excellent customer service to internal users.
Target Candidate Profile • 1-3+ years of Help Desk, Service Desk, Desktop Support, or IT Support experience. • Experience supporting Microsoft environments. • Strong troubleshooting capability combined with excellent customer service skills. • Comfortable working onsite and interacting directly with end users. • Experience with AD, Exchange, Intune, and Windows support.
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position's pay range is $25.00/hr - $28.00/hr.
