CompuCom Systems, Inc., a global company headquartered just south of Charlotte, NC, provides IT managed services, infrastructure solutions, consulting and products to Fortune 1000 companies. We are committed to enhancing the end users? experience in all facets of the word. Our vision is to empower people to achieve the highest levels of performance by making technology work for them ? anywhere, anytime, on any device.What You?ll DoIn order to deliver our exceptional services, we need a team of dedicated and enthusiastic, hard-working, and customer service oriented technicians! That?s where you come in!You will be expected to deliver exceptional customer service as the face of CompuCom. You will be responsible for interacting and servicing our clients with any technical problem they are experiencing. Be helpful, relatable, and pleasant while diagnosing and fixing their problems. ?Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems ? you make it happen.?Be helpful and understanding - provide the support you would want!?Customize the customer experience for every individual?all communication, instructions, and product knowledge to the level of the individual.?Determine the most cost effective repair to minimize customer downtime.?Be proactive! Prepare reports for analysis of product failure trends and service issues.In short, you service our customers with whatever technical issues they may have in the most pleasant way possible! Who You?ll Work WithAs a CompuCom Desktop Technician, you?ll play a crucial role in supporting our customers and proactively identifying their needs. You?ll work to create the ideal experience that any customer would seek to encounter. For many of our customers, technology problems can be frustrating but easily solved by educating them. Your patience is a virtue! You?ll be the face of our operation and the go-to for what makes our company run?our customers.Who You Are?Experiencedo2-5 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience. A+ Certification ? or able to obtain within first 6 weeks of employment. oSolid experience and understanding of IT services and productsoEnthusiastic about technology and willing to learn and stay on the cutting edge.?PersonableoRelatable and responsible when interacting with ALL customersoWhen the customer has a problem?are they going to dread your visit? If yes, you?re not picking up what we?re putting down.oConsultative approach to solving issues ? Help us, help them! ?Reliable.oAble to transform technical IT solutions lingo into terms everyone understands.oImpeccable follow-through to customer satisfaction.oWill attempt to connect to anyone you meet, no matter how difficult.?Go-Getter.oInsatiable desire for knowledge, independence, and success?strive for more than the status quo.oNot intimidated by problems you?ve never seen before?confidence is key!oHungry to work hard and hungry to grow your career!Why CompuCom?Help us grow our legacy. We?re transforming the way all businesses get IT services. Our client?s tech problems are no longer theirs, the ownership lies with us. We innovate everything. We connect everyone. And we do it in style with unique personalities who aren?t afraid to change the way the world works, lives, plays and learns. Join CompuCom. Grow with CompuCom. Build the CompuCom legacy! Will expenses be required for this position? YesAsset Required If asset is needed, complete User ID fields, then submit asset request via iProcurement. 

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
 
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at LOA@spectraforce.com if you require reasonable accommodation.
 
California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting NAHR@spectraforce.com.
 
LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer. 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $7.25/hr.