Customer Service I
Spectraforce
Orlando, Florida
19 hours ago
Job Description
Job Title: Customer Service I
Location: 30 S Keller Road Orlando, Florida
Duration: 5+ Months
Shift: Daytime Hours coverage between 7:30am 5:30 PM EST for 40 hours each week
Responsiblities
• Maintain a customer base in the Remote Patient Monitoring platform.
• Accountable for VW enrollment calls and equipment training / set up.
• Accountable for Compliance follow up.
• Conduct customer monthly calls
• Place supply and Equipment orders
• Follow up with Vendors as necessary.
• Ability to work reports and follow through on orders placed.
• Ordering, Shipping, Confirmation of Delivery and RMA if needed.
• Perform outbound calls to customers to notify of shipping issues such as a delay or missing information.
• Resolve or report any problems that may occur.
• Assist with implementation of workflow productivity improvements.
• Follow all regulatory policies and procedures, privacy, and security standards in accordance with Government agencies to include HIPAA requirements.
• Understand and adhere to all business processes and procedures.
• Maintain a culture of accountability.
• Adhere to the department metric standards set by your supervisor or manager.
Basic Qualifications
• Minimum of One year of Customer Service experience
• MS Office knowledge
• Ability to use thinking and reasoning skills to solve problems as well as work with other teams within the VAD department to successfully accomplish daily tasks
Preferred Qualifications
• Associate degree or equivalent work history
• Some data processing experience preferred.
• Spanish Speaking Preferred but not required.
• Previous experience/knowledge with Apple products is also helpful in this role.
Competencies
• Excellent interpersonal and phone etiquette skills
• Detail & Team Oriented
• Professional communication Skills
• Excellent Time Management Skills
• Ability to multi task
Position is offered by a no fee agency.
Location : 30 S Keller Road, Suite 100B, Orlando, Florida, USA, 32810
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $22.00/hr.
Location: 30 S Keller Road Orlando, Florida
Duration: 5+ Months
Shift: Daytime Hours coverage between 7:30am 5:30 PM EST for 40 hours each week
Responsiblities
• Maintain a customer base in the Remote Patient Monitoring platform.
• Accountable for VW enrollment calls and equipment training / set up.
• Accountable for Compliance follow up.
• Conduct customer monthly calls
• Place supply and Equipment orders
• Follow up with Vendors as necessary.
• Ability to work reports and follow through on orders placed.
• Ordering, Shipping, Confirmation of Delivery and RMA if needed.
• Perform outbound calls to customers to notify of shipping issues such as a delay or missing information.
• Resolve or report any problems that may occur.
• Assist with implementation of workflow productivity improvements.
• Follow all regulatory policies and procedures, privacy, and security standards in accordance with Government agencies to include HIPAA requirements.
• Understand and adhere to all business processes and procedures.
• Maintain a culture of accountability.
• Adhere to the department metric standards set by your supervisor or manager.
Basic Qualifications
• Minimum of One year of Customer Service experience
• MS Office knowledge
• Ability to use thinking and reasoning skills to solve problems as well as work with other teams within the VAD department to successfully accomplish daily tasks
Preferred Qualifications
• Associate degree or equivalent work history
• Some data processing experience preferred.
• Spanish Speaking Preferred but not required.
• Previous experience/knowledge with Apple products is also helpful in this role.
Competencies
• Excellent interpersonal and phone etiquette skills
• Detail & Team Oriented
• Professional communication Skills
• Excellent Time Management Skills
• Ability to multi task
Position is offered by a no fee agency.
Location : 30 S Keller Road, Suite 100B, Orlando, Florida, USA, 32810
Applicant Notices & Disclaimers
- For information on benefits, equal opportunity employment, and location-specific applicant notices, click here
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $22.00/hr.