Complaint Investigations Tech
Spectraforce
Alameda, California
an hour ago
Job Description
Position Title: Complaint Investigations Tech
Work Location: 1360-1380 South Loop Road, Alameda, CA, 94502
Assignment Duration: 6 months
Work Arrangement: Mon – Friday 1:30 PM TO 10 PM (Onsite)
Description:
The Technician will be responsible for:
Unpacking boxes safely and sorting the returned products accordingly by product lines.
Investigating returned products to resolve customer complaints regarding their blood glucose meters, strips & sensors.
The Technician will document complaint investigations in the Complaint Handling System.
The Technician will also use troubleshooting equipment like, multi-meters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation.
Perform routine maintenance on individual quality records and ensure equipment used for testing is within validity.
• Must Have ~ proficient computer skills to navigate Internet programs used, basic Microsoft Office skills and be able to read, write and comprehend English. Experience in Medical Device / Biotech Industry with a Technical Background is preferred.
• Knowledge of Electronic Troubleshooting is preferred.
• Ability to work in a team setting is a plus.
• Ability to follow written work instructions of SOP’s is required.
• Good documentation skills are a must.
• Good computer skills are essential for this job, since data entry of investigation results is a primary part of the job.
• Ability to focus while performing repetitive and routine investigations is a must.
• Great fit for workers with Inspection and Quality experience.
• Minimum education required is H.S. Diploma or equivalent (such as GED) with technical experience.
• Recent college graduates with a Bachelor’s degree are an ideal fit for this entry level position
MEETINGS ~ 1 In-person Tour
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 26.41/hr.
Work Location: 1360-1380 South Loop Road, Alameda, CA, 94502
Assignment Duration: 6 months
Work Arrangement: Mon – Friday 1:30 PM TO 10 PM (Onsite)
Description:
The Technician will be responsible for:
Unpacking boxes safely and sorting the returned products accordingly by product lines.
Investigating returned products to resolve customer complaints regarding their blood glucose meters, strips & sensors.
The Technician will document complaint investigations in the Complaint Handling System.
The Technician will also use troubleshooting equipment like, multi-meters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation.
Perform routine maintenance on individual quality records and ensure equipment used for testing is within validity.
• Must Have ~ proficient computer skills to navigate Internet programs used, basic Microsoft Office skills and be able to read, write and comprehend English. Experience in Medical Device / Biotech Industry with a Technical Background is preferred.
• Knowledge of Electronic Troubleshooting is preferred.
• Ability to work in a team setting is a plus.
• Ability to follow written work instructions of SOP’s is required.
• Good documentation skills are a must.
• Good computer skills are essential for this job, since data entry of investigation results is a primary part of the job.
• Ability to focus while performing repetitive and routine investigations is a must.
• Great fit for workers with Inspection and Quality experience.
• Minimum education required is H.S. Diploma or equivalent (such as GED) with technical experience.
• Recent college graduates with a Bachelor’s degree are an ideal fit for this entry level position
MEETINGS ~ 1 In-person Tour
Applicant Notices & Disclaimers
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At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 26.41/hr.