Title: Patient Access Rep I
Duration: 3 months
Shift time: Monday-Friday 8:00am - 4:30p Or we could do 8:30-5:00
Location: Worcester, MA 01610
Vaccines: Hep B (candidate can decline) and TB

Summary:

• The main function of a patient access representative is to act as the liaison between the organization and the customer/patient.
• They will provide product education and handle a wide variety of questions while ensuring a positive customer service experience.

Job Responsibilities:

• Act a liaison between, the customer base and patients.
• Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet.
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures.
• Inquire, clarify, and confirm customer requirements and understanding of the solution.
• Provide additional customer education and information as needed.
• Qualify and establish inbound new customers requesting products and services.
• Work in multiple databases to research complex issues and questions.
• Notify clients of test results in a timely and accurate manner.
• Review test forms for accuracy and report any discrepancies.
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance.

Skills:

• Knowledge of Microsoft Office.
• Strong verbal and written communication.
• Courteous with strong customer service orientation.
• Understanding of medical terminology used in clinical setting.

Requirements:

• Highschool diploma or equivalent experience.
• Bilingual in Spanish.
• Previous experience in customer service preferred.
• Bachelors degree preferred.0-2 years of experience. 

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 18.51/daily.