Title: Customer Service Rep. I/Call Center Agent
Schedule: Monday-Friday, 8:45 AM - 5:15 PM EST
Duration: 6 months
Location: Remote

Job Description:

• Client is seeking a Remote Call Center Agent to join our team.
• This role will support online portal access, provide product education, and handle a wide variety of questions while ensuring a world-class customer experience.
• The ideal candidate will be passionate about customer service and motivated to work in a production-based call center.

Job Duties/Responsibilities:

• Resolve customer issues with products or services via inbound/outbound calls and e-mail.
• Assist with online portal access including user maintenance, password resets, and web browser troubleshooting.
• Schedule appointments.
• Provide customer education on products and services.
• Work in multiple databases to research complex issues and questions.
• Ensure HIPAA compliance.
• Respond to all customer inquiries within a timely manner.
• Accurately document customer interactions.
• Speak with customers in a courteous, friendly, and professional manner.
• Evaluate the nature of customer issues to determine the proper resolution.
• Utilize internal resources as needed to resolve complex issues.
• Follow-up with customers to ensure issues are resolved.
• Maintain productivity and performance standards.

Required Skills:

• Reliable high-speed internet and a designated/quiet workspace suitable for remote work.
• High School Diploma or GED equivalent required.
• Prior Call Center experience.
• Experience and proficiency troubleshooting technology.
• Strong verbal and written communication skills and excellent ability to listen and respond.
• Must be courteous with strong customer service orientation.
• Excellent multitasking abilities required.
• Strong flexibility and the ability to manage and adapt to changing priorities quickly.

Education:

• HS Diploma or GED.

 

 


At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $19.00/hr.