Job Title: Senior Content Producer
Duration: 12 months
Location: Acton, MA OR San Diego, CA (Hybrid)
 
Job Summary:

• We are seeking a Senior Content Producer to lead and scale content operations for the UX Content Strategy team, supporting content strategists and technical writers across multiple product experiences.
• This role is responsible for operationalizing how content is planned, created, reviewed, governed, and delivered across digital products.
• The ideal candidate will bring a strong combination of content operations expertise, program management capabilities, and systems thinking to build scalable processes and enable high-quality content delivery across teams.

 
Key Responsibilities:
Content Operations & Workflow Management:

• Own and evolve end-to-end content production workflows across product teams, from intake and planning through publishing and iteration
• Establish and maintain operating models for UX content and technical documentation
• Build scalable systems for content intake, prioritization, resourcing, and tracking
• Ensure visibility into content work through roadmaps, dashboards, and reporting

Program & Project Leadership

• Lead complex, cross-functional content initiatives involving Product, UX, Engineering, Legal, and Compliance teams
• Partner with UX, Product, Engineering, and Research teams to integrate content throughout the product lifecycle
• Remove blockers and drive alignment across teams to ensure smooth execution

Tools, Systems & Infrastructure

• Manage and optimize content tools and platforms such as CMS/CCMS systems, Figma, Jira, and Monday.com
• Define and implement content governance frameworks, standards, and documentation systems
• Content Quality & Governance
• Ensure consistency in voice, tone, terminology, and UX writing standards across product experiences
• Operationalize review and approval workflows
• Maintain systems for content audits, QA, and continuous optimization

Scaling Content Operations

• Establish scalable operational processes supporting growing product and team complexity
• Create frameworks that maintain consistency while supporting diverse product experiences
• Drive clarity around roles, responsibilities, and cross-functional handoffs

Measurement & Continuous Improvement

• Define and track operational and content performance metrics including throughput, cycle time, quality, and engagement
• Identify workflow inefficiencies and implement process improvements
• Advocate for data-informed decision-making in content and experience design

 
Required Leadership & Collaboration Skills

• Proven ability to influence and align cross-functional teams
• Strong systems-thinking mindset with the ability to connect strategy and execution
• Excellent communication and stakeholder management skills
• Experience bringing operational clarity to complex and ambiguous environments
• Ability to advocate for content as a critical component of the user experience
• Required Skills & Competencies
• Deep experience in content operations, content production, or UX operations
• Strong program and project management experience across multiple workstreams
• Experience with CMS and CCMS platforms (such as MadCap IXIA)
• Experience with design and collaboration tools such as Figma, Jira, and Monday.com
• Understanding of UX writing, technical writing, content design, and product development processes
• Experience establishing scalable content governance systems and standards
• Familiarity with accessibility and inclusive design principles
• Strong attention to detail with the ability to balance strategy and execution

 
Education & Experience

• Minimum Qualifications
• Bachelor’s degree or equivalent experience
• 3–5 years of experience in content production, content operations, UX content, or related fields
• Experience working within Product, UX, or Digital Experience teams

 
Preferred Qualifications

• Experience supporting or working within UX teams
• Experience building or scaling content operations functions
• Background in product-led organizations or complex digital ecosystems

 
 
At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position’s starting pay is: $ 70.00/hr.